It’s been over a month and it still hasn’t been shipped, ive contacted the seller and still haven’t gotten a response
My partner and I were so looking forward to this subscription box. We love rocks and minerals and have built a decent collection over the years. We thought this would be a fun way to get exposed to pieces we wouldn't have seen otherwise. Instead, we were extremely disappointed.
For 39 dollars a month, we got boxes of rocks that clearly came from the discount bins at rock and mineral shows. All were low quality or damaged; this, across all of the boxes we received while subscribing. PIeces would frequently come in fragments, or with the tips of cut pieces like obelisks broken off. Plus, pieces were frequently labelled rare which were, in fact, perfectly ordinary and common pieces. On top of that, I messaged the seller to cancel the subscription, which they never did, and then had to go through Cratejoy again to cancel. All together, I think this box is designed to prey on people who don't know a ton about collecting and want to broaden their horizons, which is really, really unfortunate.
I would highly recommend you not subscribe to this service. Save your money and go to a local rock shop. You'll find better pieces for your money, and you can actually learn about the pieces you're getting.
I wish they would stop charging me after I’ve canceled via their email because it won’t accept my email to log in - not good cratejoy — Not good
I ordered my box in February and still have not received it. I contacted the seller on March 10th and have not even received a response back from them. Very disappointed in this I was very excited about this subscription. If they correct this I will modify my review but I would be cautious giving them money if this is how they do business
Not happy with last 2 boxes. Last box had maybe $5 worth of black kyanite. Prior box to that had small rose quartz double point, worth maybe $8
The crystal that came was underwhelming. There was no information on what the crystal even was. It was literally a crystal thrown in a box. I at the least expected an information card on the crystal. I have no clue what it is. I am cancelling this subscription.
My address was not printed in full for my order so on the very first delivery my order was returned to sender. Still waiting for a reply...
We resolved this through customer support and sent out a replacement to the corrected address. Thanks for your patience!
I was very very disappointed in this box... You can see from the picture what I recieved. Will not lurched again.
Very uninspired! I have spent $40 this month on crystal chips that would have cost me $10 or less at my local metaphysical store! I’m pissed and canceling today. I have had a subscription to this store for almost a year to give them a chance. More often then not I am sent chips or cheap pocket stones and only about 1-2 times a year am I sent something slightly more sizable (which may equate to $20 for the sizable stone. Not worth the money! Here are my “$40” worth of pocket sized and chip sized rocks for the month which is why I cancelled!
We're sorry you feel disappointed by your subscription. Our selections for the Crystal Variety Box range from smaller but rare and valuable points to larger clusters, wands, and geodes sourced from around the world. We're not sure how it's possible you only received smaller selections as described but we'd be happy to look into this. Our support has reached out to you directly to resolve this, and Adam is always available via email to discuss whatever you receive each month. We will always work to make things right if something seems off.
I almost never leave negative reviews, but this box calls for it. Very small quality of mostly low quality crystal chips and then one decent sized crystal, which I have almost an identical one from another vendor I got for $3. Absolutely not worth the money, very disappointed.
We're sorry the crystal you received didn't match your expectations. All of our crystals are hand-picked with care and should be valued higher than the price you mentioned. It's possible there was a mix-up with your selection and you should have received a set of multiple crystals, not just one. If you contact us via our support email at the bottom of our website, or reply to any notification email with a photo of what you received we can confirm this. We will always work to make things right in cases like this.
I’m sorry to say that I’m extremely disappointed in what I received. I was going to give this as a gift and now simply can’t because I’d be embarrassed to! I recurved 2 tiny amethyst pieces and 3 small non desired stones. When I looked online else where to add to this purchase realized I was robbed! The price of this box is a complete rip off for two tiny pieces of crystal!!!!!! So upset.
Hmm that doesn't seem right, we're sorry you aren't happy! Thank you for including pictures. It looks like your selection may have gotten mixed up during the shipment process as you should have received a more substantial selection. While the Moroccan Amethyst points are of higher value, even at that size, you should have received a larger pairing. We have reached out to you directly to solve this problem. Thank you for your feedback.
Is not worth the $14
We're so sorry you didn't feel it was worth the price! Is it possible there was a mix-up with your items? We have reached out to you directly to see if what you received was correct. We base our crystal selection process on providing a unique selection each month as well as the best value, however we understand opinions can vary. Thank you for your feedback, and hopefully this can be resolved directly.
My daughter and I absolutely loved the first shipment she received as a gift from me, but unfortunately her second shipment never arrived. A month later, I have now contacted Enchanted Crystal customer service 3 times and Cratejoy customer service 3 times with absolutely no resolution. I've been given repeated scripted responses and ridiculous excuses. Not only will I never purchase from this seller again, but Cratejoy has lost a customer as well.
We apologize for the trouble and confusion here. We have done our best to communicate with you every step of the way and provided a refund for the problem shipment. If we can help in any other way, please respond to our emails so we can continue moving forward.
I am not very impressed. I ordered the three box option. I got the first box and it was awesome. But then my second box never came. I wrote 4 different emails and although I did receive replies to most the issue was never resolved. I am currently still waiting for my second and moderately hopeful for my third... We'll see.
I would not recommend.
Hello! I’m really sorry for the inconvenience of the delay in getting your subscription boxes. I can totally see why you’d be frustrated! The USPS lost about 15 of our July packages, including one of yours... I sent out replacement July box along with your current August box earlier this week, so it should all be there now or very soon! Again, I am so sorry for the delay but have a feeling you’ll love all the crystals I picked out for you :)
This company automatically takes money out of your account for next subscription. So if your not happy with their product cancel it asap. I never intended on resubscribing but they went a head and did it for me.
Hello! Thank you for taking the time to write this review. We are sorry to hear you aren’t pleased with your experience with us, and we will happily refund your renewal payment if you would like. All of our subscription plans automatically renew/bill on the 15th each month unless you cancel first. It seems like you may have forgotten to cancel before renewal. Feel free to email me at firstname.lastname@example.org and let me know what we can do to make sure you’re pleased :)
AWFUL! BEWARE!! I received broken crystals in my first box, and left a review about it. Adam finally contacted me, and I said I would wait to see how the second box goes. They CANCELLED my subscription. No notice, no contact, just an email that I was cancelled and refunded. No reason given. I emailed to ask why, but of course got no response. If you leave a review they don't like, they cancel you. I'm posting it all over my social media to spread the word.
With ethics like that you'll be an after thought in no time. ( I got no replacements or anything extra. I was just cancelled.) I have the emails.
I apologize for your poor experience with us. I believe we have had some miscommunication around many things you’re talking about. I will happily replace your broken crystal. Please contact me at email@example.com and we can resolve things and make sure you’re happy :)
I paid $58.00 for a single, one inch piece of quartz. Is this a joke? If so, I wasn't amused.
That does not seem right, we're sorry for the confusion here. We have a Crystal of the Month plan, which is for a single feature selection that is $16 month to month, and a Crystal Variety Box option which is $42 month to month. You also receive a bonus assortment of mini crystals and minerals with either plan. Your subscription was for the Crystal of the Month plan which would explain the selection, but we do not have record of a $58 transaction. Again, sorry for the confusion.
Very disappointed with quality of the stones, sizes, and price. Canceling subscription.
I am very disappointed and bummed with this month's collection. Came broken. I was surprised to receive it not in a box especially for the type of crystal that came.
I regret buying this I'd do better buying crystals from ebay didn't even get a grid
It was not as pictured or described in videos or other reviews. It did not include a grid and came in a small bag.