Q: Are there enough supplies for 2 people to use one subscription box?Asked by Mark A., September 2020
Q: When is my subscription billed?Asked by Mark A., September 2020
Q: When is my subscription going to be shipped?Asked by Mark A., September 2020
Q: What is the last day that I can subscribe to get this month's box?Asked by Mark A., September 2020
This is so much fun! My 9-year-old son loved his first box. It was just the right mix of challenging (to dig the gems out of the hard sand) and simple to understand. We're looking forward to doing this together each month. Thank you!
The shipping was fast and it was really fun checking everything out!
My 4 year old loves rocks, and loves this box. I did have to soak the dirt in water, because it was a bit too hard for him to work with the tools and the sand. I rinsed the sand threw a strainer when finished, we found many tiny rocks that could have been missed.
This box was great and my 6 yo LOVED excavating and then categorizing the gems. The box came quickly and included everything that we needed to excavate and identify the rocks.
I set this subscription up several weeks ago and nothing was ever sent. It's stuck in this almost ready to ship mode since the first week of August, we're now into September. I gifted this box to my nephew for his August birthday and now I have told him his gift in on the way several times. I reached out to the seller with no response. Very dissatisfied with this service.
First of all my sincerest apologies for any issues and I would love to assist immediately. I also apologize as I have no record of a communication regarding this issue. When I check the shipment tracking, it says the packaged was delivered on the Front Porch/Doorstep of the recipient on August 10 at 10:37 am. I will follow up with you via email to see what we can do to rectify this issue.