Q: I haven't received my January box and I didn't get an email with tracking info when it shipped. Can you help me? RowanAsked by Rowan H., February 2021
I am so sorry that you didn't get the mass email that I sent out. It read as follows:
You will not be receiving a package from me this month. My home and subsequently my business was destroyed by fire this weekend. I am trying to get my bearings and attend to my kids as I am a single mom. In the next 30 days you can expect a full refund from me minus any packages already shipped if you are on a prepaid plan. Please be patient with me as I try to sort through this. I have about 140 customers to sort through without the help of my laptop or desktop only a cell phone. Please be assured that I have honest intentions, it's...
Q: Hi, it says on my account that my box has been delivered, but I didn’t receive it. Can you please help me with this? Lauren Asked by Lauren C., January 2021
Hi Lauren, I will check with the postal service about opening an investigation. However another subscriber had the same issue and it turned out that the post office was holding it for pickup unbeknownst to them.
Q: Can I change the address to an unprocessed gift box?Asked by Kiana G., December 2020
Hi you can definitely log in and change the shipping address. Your box is set to ship tomorrow.
Q: I tried to subscribe to the Deluxe box. How come the coupon code didn't work? Asked by Karen O., December 2020
I have updated the codes so they should work now. Let me know if it continues to give you issues.
The code on your listing FIRST20
I’m obsessed with this box! The scents, the theme and how cohesive the items were blew my mind! I love it!
I just got my March box and the bath bomb is a black kettle with gold on top. So creative! I would never dream that it’s a bath bomb! The whole box was devoted to the Irish in smells and such. Just done so nicely. Kim
I love this box. Everything smells amazing! Especially, the body and linen spray,it is one of my favorite items, along with the body powder😍. You get alot of products that last you awhile and their great for giving gifts as well.
I was a little disappointed when I received my first box because one of the liquid soap products had popped open somehow and gotten all over everything, but my feelings were completely reversed once I contacted this company. They handled the situation immediately and to my total satisfaction, and I love these products. The value for the price was over the moon! Totally recommend for some natural self care that doesn't break the bank.
Loved my box
Unfortunately, I had to cancel this subscription. It was a gift and the recipient wasn’t happy.
The first delivery was on time. The vendor’s response to my situation was quick and satisfactory. I’m impressed with the responsiveness.
Good box!!! I love the pump hand soap! I like the products in here they were different than some other bath boxes!!!
I gifted this 3 month subscription to my niece and it arrived without my gift message and no indication there would be 2 more boxes.
Hi Victoria, I'm sorry that they didn't see the gift message. They are printed directly on the shipping label. I've never thought of letting the recipient know that they have more boxes coming. I will see how I could work that into the gifting option. I am sorry that you were disappointed but thank you for the suggestions. I hope that the gift recipient enjoy the contents of the box. Happy Holidays!
I thought there would be more products they were presented just ok
Hi Amie, I think might have accidentally signed up for the wrong subscription. You are signed up for the Soap Connoisseur which consist of 3 bars of soap. If you were looking for a box that has a variety of bath tub products I suggest the Bath Lover. The Mini and the Deluxe both consist of a variety of bath and body products. You can sign into your account and change your subscription choice at any time or feel free to reach out to me and I can handle that for you.
I ordered the soap box for my wife but I meant to order the bath lover option. At the time I ordered a 6 month supply. Once I realized my mistake I quickly contacted the seller to ask if I could just pay the difference to get the next level up for the subscription. At the time of my writing this review I have yet to receive a reply. I understand it was my fault in ordered the wrong subscription at first but surely this is a simple fix? Right? Well, apparently not! Be careful! Don't do what I did!
HI Caleb, I have tried to reach out to you by email a couple of times. I'm not sure but you may have our emails going to your spam box. Alot of people make the mistake of emailing the Cratejoy team and that wouldn't come to me. This situation definitely is a quick fix and I do it at least once a month. Can you check your spam filters and look for my emails. You can also call us at he number listed on the site 407-490-4849.
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Three bars of moisturizing handmade soap for face and body to get you through the month.