Q: I haven't received my January box and I didn't get an email with tracking info when it shipped. Can you help me? RowanAsked by Rowan H., February 2021
I am so sorry that you didn't get the mass email that I sent out. It read as follows:
You will not be receiving a package from me this month. My home and subsequently my business was destroyed by fire this weekend. I am trying to get my bearings and attend to my kids as I am a single mom. In the next 30 days you can expect a full refund from me minus any packages already shipped if you are on a prepaid plan. Please be patient with me as I try to sort through this. I have about 140 customers to sort through without the help of my laptop or desktop only a cell phone. Please be assured that I have honest intentions, it's...
Q: Hi, it says on my account that my box has been delivered, but I didn’t receive it. Can you please help me with this? Lauren Asked by Lauren C., January 2021
Hi Lauren, I will check with the postal service about opening an investigation. However another subscriber had the same issue and it turned out that the post office was holding it for pickup unbeknownst to them.
Q: Can I change the address to an unprocessed gift box?Asked by Kiana G., December 2020
Hi you can definitely log in and change the shipping address. Your box is set to ship tomorrow.
Q: I tried to subscribe to the Deluxe box. How come the coupon code didn't work? Asked by Karen O., December 2020
I have updated the codes so they should work now. Let me know if it continues to give you issues.
The code on your listing FIRST20
I’m obsessed with this box! The scents, the theme and how cohesive the items were blew my mind! I love it!
I just got my March box and the bath bomb is a black kettle with gold on top. So creative! I would never dream that it’s a bath bomb! The whole box was devoted to the Irish in smells and such. Just done so nicely. Kim
I love this box. Everything smells amazing! Especially, the body and linen spray,it is one of my favorite items, along with the body powder😍. You get alot of products that last you awhile and their great for giving gifts as well.
I was a little disappointed when I received my first box because one of the liquid soap products had popped open somehow and gotten all over everything, but my feelings were completely reversed once I contacted this company. They handled the situation immediately and to my total satisfaction, and I love these products. The value for the price was over the moon! Totally recommend for some natural self care that doesn't break the bank.
Only one month arrived. Nothing after that.
I am sorry that you did not receive the email from us notifying our customers that we lost our home based business in a fire on January 15th. We have been issuing refunds and apologies since February but it has been a slow process as we lost everything. You should have received an email notifying you of your remaining 2 months being refunded. Again my apologies.
Paid for 6 months of boxes. Received first 2 but that was 4 months ago. Tried to email, no response. Stole my money.
Unfortunately, I had to cancel this subscription. It was a gift and the recipient wasn’t happy.
The first delivery was on time. The vendor’s response to my situation was quick and satisfactory. I’m impressed with the responsiveness.
I gifted this 3 month subscription to my niece and it arrived without my gift message and no indication there would be 2 more boxes.
Hi Victoria, I'm sorry that they didn't see the gift message. They are printed directly on the shipping label. I've never thought of letting the recipient know that they have more boxes coming. I will see how I could work that into the gifting option. I am sorry that you were disappointed but thank you for the suggestions. I hope that the gift recipient enjoy the contents of the box. Happy Holidays!
Good box!!! I love the pump hand soap! I like the products in here they were different than some other bath boxes!!!
I’ve been recieving this subscription for about 2 years now and I LOVE IT. Great service, whenever I need to contact them they respond immediately which I love. All the products smell and feel amazing on the body. Recommended it to all my friends!
Fall is here! This box is full of Autumn delights to put you in the mood for sweater weather.
Saying goodbye to Summer with a bang! Certified fresh summer fragrances to drop into your bath!
Our December box is all about the Holidays! This is box everyone is sure to love!
Send summer off right with a staycation while indulging your senses!
What a great gift for Mom! Get her the Deluxe box and add on this exclusive Blessed Momma Bella and Canvas 100% cotton tshirt.
A tropical farmer's market in a box!
Sending off Summer with the hair care edition!
All things Halloween! No tricks just bath and body treats!
All the Fall scents you could ask for! The November Deluxe Box is filled with a variety of fall favorites to make your skin feel pampered. Indulge yourself!
Holiday Cheer in a box. Something for bath, body and home! The perfect holiday gift for you or someone you love!
Three bars of moisturizing handmade soap for face and body to get you through the month.