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Review of seller/business, not product

Jan 20, 2020
Nicole H.
3 Reviews
5 Helpful Votes
Subscribed for 22 days

I have chosen to not rate the quality of products or curation - I assume both are thoughtful and great. Unfortunately the box was never delivered and the seller was pretty unwilling to work with me on the issue and sent some pretty nasty emails to me.
When you purchase from a business, you expect a level of customer service that represents the business itself.
Every other crate I have purchased from other businesses provided a tracking number and packages arrived smoothly. In this case, the package was never delivered, I was blamed, I was then refused a refund or a new delivery, and then received a smattering of unpleasant comments from the seller.
I wish the experience were better. The concept is well built and lovely.

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Facetreasure's said...Jan 20, 2020

That's sad you feel this way, we have never sent any nasty emails and we do what we can to make sure all customers have an excellent experience and that's why are reviews are so good. Regarding your shipment & in our defense, the first shipment was sent to the address you gave us on file and someone at your addressed signed for the package and signed your name, than you stated you moved and you dont know what happened? So we sent a 2nd shipment and you received a full refund. Now I see you signed back up again on Feb 4th 2020 and I dont know if we feel comfortable sending a 3rd shipment however, I will need you to reach...

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