Have been subscribed for couple months. Loved the tea, but the customer service is horrendous. I’ve tried every way to reach out to the company over a course of a month about a problem with my order and zero response from them. Extremely disappointed and will not be subscribing again.
I bought this online for my mother's birthday two weeks prior and my mom & I are still waiting for the package, even though the shipping description says 3-5 days. We've been waiting for 10 days and I left a message to their contact info and heard nothing from them, I'm putting down a one-star for this subscription.
Packaged in an envelope and NOT in a box as the pictures suggest. Also, the tea packets that arrived are about a quarter of the size of the packet in the picture.
Did not receive an accurate tracking number even though they said they shipped with USPS which GIVES FREE TRACKING. The selection I received for this month was not as interesting as I would have hoped, seeing as they "pre-select loose leaf teas, curated from 1,000s of teas worldwide". They do offer a 10% discount on their website & free shipping for purchases over $25. I guess you have to order bigger purchases than $7 a month to receive better quality.