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Make delicious tea every time with our no-nonsense guide. FREE domestic shipping +tea replacements

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Tea was good, but shipping questionable

Jun 15, 2018
Rebecca D.
2 Reviews
Subscribed for 3 months
Overall

Weird shipping. I got this as a gift. It took a long time to get to my friend, a month was randomly skipped, there was no tracking for the shipment, and he never received his last box. would not reorder.

Verified Purchase
Field to Cup said...Jun 04, 2018

Rebecca, thank you so much for your review. Regarding the shipment schedule, Cratejoy has a set cut off schedule for our shipments going out on the first of the month. If you subscribe in the two week period prior to the first of the month, you will not be charged again (or in this case your next renewal will not happen) until the following month. Your first shipment was sent out on 01/22, the following one was sent out on 03/06, and the last one was sent out on 04/03. I do apologize that your recipient did not receive their last shipment. I'll be happy to send out a replacement, or offer you a refund for that portion of the subscription. Please get in touch...

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