Q: How do I cancel my subscription? Asked by Katherine D., May 2019
Q: I can't seem to find in the description how many candles u get. Could u let me know please. Thank youAsked by Lori B., April 2019
This box has so much value for the price. Every item selected seems to have been well thought out and the scents are nice and not overpowering at all.
We did receive one product that was slightly broken most likely because of shopping though. Otherwise, an amazing box
Both boxes I received had broken candles. The first time she sent me a replacement. The second time she said it would be credited back to my account. It has not been credited and she will not respond to me any more. I would be very leary of ordering from this vendor.
I saw your reply, but unfortunately I never received the credit which is why I attempted to correspond with you further at which time you let me know I was being a nuisance. I then contacted CrateJoy when you refused to continue to correspond and they kindly sent me a box of my choice to make things right. I order online all the time and have never had such a bad experience with a seller or vendor.
Thank you for your time.
Hello Carol! We are very sorry that your candles were broken in transit. After the first replacement, we decided to refund you for the second breakage. In our last correspondence, we had agreed upon that. We do did not think it necessary to respond to your daily inquiries, as we have already addressed the issue. I appreciate your time.May 22, 2019
I have only received this box for one month so I hope the quality level maintains but this month was awesome! It is so hard to find genuine soy candles online (the ones on Amazon are usually fake) and this box delivers. The smells of the candles are fantastic and the diffuser was equally delightful. This box is worth the price.
I got 2 candles exactly the same scent wrapped in Christmas tissue paper. The candles were very good scents, but was rather dissappointed, esp at the price for 2 same candles. I think I'm going to cancel this subscription. Thank you.