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Needs better packaging

Dec 12, 2019
Haley W.
1 Review
Subscribed for 16 days
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I am a little bummed as I purchased this as a gift and did not receive tracking so I didn’t know when it would be received. The person who it was for found it in the mailbox and opened it because they thought it was junk mail.

I thought it would be a box, and not an envelope. The overall appearance was definitely lacking and it was upsetting that I indicated it was a gift and didn’t get any tracking info. Products inside are decent but ruined the surprise of the gift.

Verified Purchase
Freestone Fly Fishing Company said...Dec 12, 2019

Hi there Haley,

I'm very sorry the surprise for your gift recipient was ruined, that's the worst. To keep our shipping costs economical, and ultimately offer free shipping across North America, we use a soft envelope vs. a rigid box. I apologize for any disappointment this has caused, but I assure you our flies are top quality, and we do our best to go above and beyond to offer useful bonus items and awesome stickers!

I'd like to offer you a free shipment on top of your prepaid subscription, I hope this helps remedy the situation. Please send us a message and we'll get it set up for you.

All the best,

Peter

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