Hi there Evelyn,

I am terribly sorry that you have felt mislead by your experience with our company. Let me assure you that is definitely not what we're trying to do here. I truly believe we do an excellent job of explaining and showcasing what comes in our monthly packages through our listing and product photos. Regarding the packaging your subscription comes in each month, we decided to go with a soft-style envelope so we may pass the shipping savings onto you, the customer, ultimately enabling us to offer free shipping across Canada and the US. I've reached out to you directly to see if I can remedy your feelings of discontent. I hope to hear back from you soon. All the best and tight lines!