Q: When is my subscription billed?Asked by Christopher C., September 2020
Q: When is my subscription going to be shipped?Asked by Christopher C., September 2020
Q: What is the last day that I can subscribe to get this month's box?Asked by Christopher C., September 2020
Ordered the May crate as a gift because the cratejoy site said it will arrive around the 25th, but according to the FX Crate site is SHIPS by the 30th at the latest. Bummed it wouldn't arrive by their bday, but oh well, right? Well on May 30th I get an email saying the May crate was delayed, but would ship within the next week. 2 weeks go by with no crate, so I decide to complain and realize there's no customee service phone #, just email... Bad sign... So I email a complaint and it got responded to a week later by asking me to verify something, which I did. It's now July 1st, and I haven't received a refund or a crate. What a freaking nightmare.
I got a email saying that my package was shipped on Aug 17th, but when I track the package it hasn't even been received at the UPS. The label has only been created.
i got a couple boxes, they had some great paints and prosthetic pieces and some names i wouldnt normally find in my local hobby shop.
There was 4 small products, not worth $25. Could of bought the products cheaper.
Has some pretty cool stuff but It's not worth the price in my opinion;
Wouldn't buy again.
My first box had only 3 things. It was sent in a black box and had vampire fangs a small vial of blood and one water transfer. It wasn't what i expected and if there isn't more next time i will cancel
Ordered an fx crate over a month ago for my daughter, they said it was sent out on the 21st of February. It is now March 5th and still no crate, sent 6 emails with no response. They send out a bogus tracking number which contains no information. This company doesn't even have a phone number to call for customer service. They tried to charge me for a second subscription box when I haven't even received the first one I ordered. DO NOT order anything from them. Your chances of actually getting it are slim. This is one shady company that only cares about taking your money, nothing else.
They give you only some of the products to create the effect that they give the tutorial for. The item came very late (by comparison I had been gifted another subscription at the same time and received 2 boxes and a third delivered at the same time that this one came). I would suggest buying your own SFX makeup and supplies after watching other tutorials on youtube- at least then you can make sure you have everything needed to actually create the effect.
I was very happy when I got this box. I subscribed in November and got a box full of blood stuff! I had a few questions and their customer service team was incredibly helpful. Loved the blood 10/10 would donate to Red Cross.