Ordered the May crate as a gift because the cratejoy site said it will arrive around the 25th, but according to the FX Crate site is SHIPS by the 30th at the latest. Bummed it wouldn't arrive by their bday, but oh well, right? Well on May 30th I get an email saying the May crate was delayed, but would ship within the next week. 2 weeks go by with no crate, so I decide to complain and realize there's no customee service phone #, just email... Bad sign... So I email a complaint and it got responded to a week later by asking me to verify something, which I did. It's now July 1st, and I haven't received a refund or a crate. What a freaking nightmare.
I got a email saying that my package was shipped on Aug 17th, but when I track the package it hasn't even been received at the UPS. The label has only been created.
There was 4 small products, not worth $25. Could of bought the products cheaper.
Ordered an fx crate over a month ago for my daughter, they said it was sent out on the 21st of February. It is now March 5th and still no crate, sent 6 emails with no response. They send out a bogus tracking number which contains no information. This company doesn't even have a phone number to call for customer service. They tried to charge me for a second subscription box when I haven't even received the first one I ordered. DO NOT order anything from them. Your chances of actually getting it are slim. This is one shady company that only cares about taking your money, nothing else.