Q: What is the difference in the adult box and chil box??? Also how do I pick certain items like others say they did? If I purchase today, when will it ship and what country does it ship from?Asked by Laura P., April 2020
Q: I ordered a 3-month plan for this box in mid April, and although the first package was supposed to ship on May first, as of may 20th, it still isn't here. Why isn't it here yet?Asked by Wade H., May 2020
Q: Does anyone have information regarding the shipping of May's box? I'm a new subscriber and I have not received a status update or ANY replies to my numerous emails. Asked by Crystal R., May 2020
I am a new subscriber as well. Started in April, paid for 2 boxes and have not received any. I have not received any response either from my many emails. I'm getting worried that they are just going to keep charging my account every month
Note I ordered 2 boxes and have not received any boxes, nor tracking numbers. Please advise Cratejoy can not issue a refund since the sale goes to the seller. Just posting this response under this question to try and prevent anyone else from signing up for this box!!
So I finally received an email saying that my box was shipped... checked the tracking to make sure it was on it's way and it's still in pre-shipment! The shipping label was created but the box has not been shipped anywhere...
I ordered three in April, and I haven't gotten any of them...
Q: Can I get the box now mid month if I buy as a gift Asked by Vicky S., April 2020
Merchant was totally unprofessional. He/she never responded to emails nor did they send me the product. 0/10 total scam.
Update: Merchant never responded so I contacted customer service. Customer service said they were unable to get a hold of the merchant so they refunded me my money. I would highly recommend everyone who purchased this box to contact customer service to get your money back. You can cancel new subscriptions, but not the one you have already purchased. I was scammed over $100 and was fortunately able to get it back. I hope the same for everyone here as well. If you have any questions about the process I had to go through, feel free to respond. :) Thank you and please don't get scammed.
I'm very disappointed with this merchant.
1.) Never responded to emails (I've spent plenty!)
2.) Finally sent a tracking number which however the package was never shipped.
3.) Currently working with CrateJoy representatives to sort this out and hopefully get a refund.
Moral of the story, this is a SCAM!
Takes a long time to ship. Received 1st box 3-4 weeks after placing order, then the following boxes arrive every 5 weeks or so. The products are things from the dollar store. Pretty unfortunate because my 7 year old son is excited to open the box and then is deflated. Overall, not definitely not worth the cost.
DO NOT purchase from this seller! I paid for TWO months of boxes and have not received any. I have emailed the seller multiple times and I have not received a response. I contacted Cratejoy support and they are unable to issue refunds as my payment has been sent to the seller. I say again DO NOT order from this seller or you will be out your full payment with no box!
Do not buy this box! We bought this for our sons on June 3rd 2020 it is now August 9th have not received a single box and have not had any answer from over 8 different time trying to contact them to find out answers from them and crate joy customer service. If I could give no stars I would!! Wish I had my money back instead.
The shipping was horrendous, but I did end up getting the 2 boxes I was supposed to get. The value of the box was definitely lower than the asking price, but I ended up liking everything that came in the box even if some of it was a bit cheap. I'd recommend this box if you don't mind waiting 2 months to get your first box.
They resubbed my account before the last box is even set to ship. I reached out almost a week ago and zero response. The items we receive are okay so I can't seem to justify this cost. Very disappointed in the lack of customer service too...
I'd leave 0 stars if I could.
Never received the package. Tracking says "pre-shipment" from May 24th and STILL says that. I sent over 5 emails inquiring about it and nothing ever happened, no responses and no package.
This was supposed to be a birthday present for a friend and now we look terrible by default. Worst service ever. Hoping this review finally gets your attention as I want my money back.
I was wary about the box based on the reviews that I had seen, but I went ahead and got it to see for myself. I am so glad that I did! I bought this for my husband and he was impressed with the quality of the items in the box! I had chosen particular types of things to get in the box and that is precisely what came. He was pretty sick when it came and it made his day to open it up! Thanks for the box!
Order with caution!! I bought the six month plan for my son. He received his 3rd box today and absolutely loves it! tons of great stuff, including a pokemon t-shirt, a large ceramic mug, keychain, a little lego kit and a plushie! HOWEVER, even though this is his 3rd box, my subscription page lists this box as the 6th of 6 boxes! Beware if you subscribe, and keep track of your boxes and dates, because they won't.