Q: What is the difference in the adult box and chil box??? Also how do I pick certain items like others say they did? If I purchase today, when will it ship and what country does it ship from?Asked by Laura P., April 2020
Q: I ordered a 3-month plan for this box in mid April, and although the first package was supposed to ship on May first, as of may 20th, it still isn't here. Why isn't it here yet?Asked by Wade H., May 2020
Q: Does anyone have information regarding the shipping of May's box? I'm a new subscriber and I have not received a status update or ANY replies to my numerous emails. Asked by Crystal R., May 2020
I am a new subscriber as well. Started in April, paid for 2 boxes and have not received any. I have not received any response either from my many emails. I'm getting worried that they are just going to keep charging my account every month
So I finally received an email saying that my box was shipped... checked the tracking to make sure it was on it's way and it's still in pre-shipment! The shipping label was created but the box has not been shipped anywhere...
I ordered three in April, and I haven't gotten any of them...
Q: Can I get the box now mid month if I buy as a gift Asked by Vicky S., April 2020
Merchant was totally unprofessional. He/she never responded to emails nor did they send me the product. 0/10 total scam.
Update: Merchant never responded so I contacted customer service. Customer service said they were unable to get a hold of the merchant so they refunded me my money. I would highly recommend everyone who purchased this box to contact customer service to get your money back. You can cancel new subscriptions, but not the one you have already purchased. I was scammed over $100 and was fortunately able to get it back. I hope the same for everyone here as well. If you have any questions about the process I had to go through, feel free to respond. :) Thank you and please don't get scammed.
I cannot post a picture of this box because I have never received it. I have contacted the seller twice. No response. I wonder how to get a refund. I understand these are difficult times but you can respond to an email. I don't think I am asking to much.
I'm very disappointed with this merchant.
1.) Never responded to emails (I've spent plenty!)
2.) Finally sent a tracking number which however the package was never shipped.
3.) Currently working with CrateJoy representatives to sort this out and hopefully get a refund.
Moral of the story, this is a SCAM!
Takes a long time to ship. Received 1st box 3-4 weeks after placing order, then the following boxes arrive every 5 weeks or so. The products are things from the dollar store. Pretty unfortunate because my 7 year old son is excited to open the box and then is deflated. Overall, not definitely not worth the cost.
Do not buy this box! We bought this for our sons on June 3rd 2020 it is now August 9th have not received a single box and have not had any answer from over 8 different time trying to contact them to find out answers from them and crate joy customer service. If I could give no stars I would!! Wish I had my money back instead.
The shipping was horrendous, but I did end up getting the 2 boxes I was supposed to get. The value of the box was definitely lower than the asking price, but I ended up liking everything that came in the box even if some of it was a bit cheap. I'd recommend this box if you don't mind waiting 2 months to get your first box.
I subscribed to this box 3 months ago. They took my money and have never sent my box. I have since cancelled but this is entirely a scam. I was scammed. They wont respond to me about refunding me for the box I never got or even about just sending me the box. I wish i could give zero stars
So far I've paid for 2 boxes and have not received any! I've sent several messages through Cratejoy and through their confirmation email and have gotten no response. I don't even see a phone number on their website. Very disappointed
They resubbed my account before the last box is even set to ship. I reached out almost a week ago and zero response. The items we receive are okay so I can't seem to justify this cost. Very disappointed in the lack of customer service too...
I'd leave 0 stars if I could.
Never received the package. Tracking says "pre-shipment" from May 24th and STILL says that. I sent over 5 emails inquiring about it and nothing ever happened, no responses and no package.
This was supposed to be a birthday present for a friend and now we look terrible by default. Worst service ever. Hoping this review finally gets your attention as I want my money back.