Q: I ordered a 3-month plan for this box in mid April, and although the first package was supposed to ship on May first, as of may 20th, it still isn't here. Why isn't it here yet?Asked by Wade H., May 2020
Q: What is the difference in the adult box and chil box??? Also how do I pick certain items like others say they did? If I purchase today, when will it ship and what country does it ship from?Asked by Laura P., April 2020
Q: Does anyone have information regarding the shipping of May's box? I'm a new subscriber and I have not received a status update or ANY replies to my numerous emails. Asked by Crystal R., May 2020
I am a new subscriber as well. Started in April, paid for 2 boxes and have not received any. I have not received any response either from my many emails. I'm getting worried that they are just going to keep charging my account every month
Note I ordered 2 boxes and have not received any boxes, nor tracking numbers. Please advise Cratejoy can not issue a refund since the sale goes to the seller. Just posting this response under this question to try and prevent anyone else from signing up for this box!!
So I finally received an email saying that my box was shipped... checked the tracking to make sure it was on it's way and it's still in pre-shipment! The shipping label was created but the box has not been shipped anywhere...
I ordered three in April, and I haven't gotten any of them...
Q: Can I get the box now mid month if I buy as a gift Asked by Vicky S., April 2020
My subscription renewed in February 2020 and I canceled for the future subscriptions so they didn't auto renew. Since then I have never received one single box even though they took my almost 250.00 I get shipment notifications every month but never see the boxes. No tracking or anything. Please don't waste your money.
DO NOT purchase from this seller! I paid for TWO months of boxes and have not received any. I have emailed the seller multiple times and I have not received a response. I contacted Cratejoy support and they are unable to issue refunds as my payment has been sent to the seller. I say again DO NOT order from this seller or you will be out your full payment with no box!
Do not buy this box! We bought this for our sons on June 3rd 2020 it is now August 9th have not received a single box and have not had any answer from over 8 different time trying to contact them to find out answers from them and crate joy customer service. If I could give no stars I would!! Wish I had my money back instead.
I seem to have the same story as many others - subscribed, haven't received boxes, haven't received responses from customer service. In a year, I received half the expected boxes (6). Their own tracking information shows that labels were created, but nothing was sent. Beyond frustrated. Definitely canceled for this year. Wish I could give zero stars and get some money back!
Merchant was totally unprofessional. He/she never responded to emails nor did they send me the product. 0/10 total scam.
Update: Merchant never responded so I contacted customer service. Customer service said they were unable to get a hold of the merchant so they refunded me my money. I would highly recommend everyone who purchased this box to contact customer service to get your money back. You can cancel new subscriptions, but not the one you have already purchased. I was scammed over $100 and was fortunately able to get it back. I hope the same for everyone here as well. If you have any questions about the process I had to go through, feel free to respond. :) Thank you and please don't get scammed.
I was wary about the box based on the reviews that I had seen, but I went ahead and got it to see for myself. I am so glad that I did! I bought this for my husband and he was impressed with the quality of the items in the box! I had chosen particular types of things to get in the box and that is precisely what came. He was pretty sick when it came and it made his day to open it up! Thanks for the box!
Order with caution!! I bought the six month plan for my son. He received his 3rd box today and absolutely loves it! tons of great stuff, including a pokemon t-shirt, a large ceramic mug, keychain, a little lego kit and a plushie! HOWEVER, even though this is his 3rd box, my subscription page lists this box as the 6th of 6 boxes! Beware if you subscribe, and keep track of your boxes and dates, because they won't.
UPDATE After another 3 month subscription:
Less than thrilled. The box announced they now had youth t-shirt sizes and just an email could change the size. I was sold to subscribe again now that the shirts could actually be worn! I attempted to contact through cratejoy, email and facebook and over the 3 months got no reply. It was frustrating as we renewed due to the fact that we could change t-shirt size, but had to have a subscription first to change it. The items seemed to be lower quality than the first subscription as well, so I'm not sure if the company is going down... it was a real disappointment as we really loved the box at first.
I ordered 7 different 3 month subscription boxes for my kids and nieces and this was my favorite. It was so customized!
Though I don't consider this a bad thing - the box and packaging is not fancy like other boxes. But I'd rather continue to get high quality stuff and save money on the fluff!
None of the other boxes let you specify your likes to try and get it right and I loved that about this box! My son got items he loved in every box. Seriously love this box and will be signing up for more if we decide to do boxes again!
This is a great box for the gamer in your life! I purchased for my (tween) son for Christmas and he loved it. Very pleased with the variety, packaging and quality of items in the box. We will definitely renew this subscription and recommend to others!
I recently got my box in the mail and I loved it! The t-shirt from the new Zelda game was awesome, but my favorite was the Pokemon socks! I got so much stuff. Definitely worth it!