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Q: How do the melts work? Do you put them in something?Asked by Melissa S., November 2021
Use any heatproof vessel you can place over a tealight or similar light source if you don't have a wax melter.
If you do have a melter, just use it as the appliance instructions indicate. Always place any melting setup on a heat-safe surface and don't use these when you aren't there to supervise, especially if there are children around. :)
Q: If I subscribe but decide to cancel later on how would I cancel?Asked by Heather J., May 2021
Hi Heather! When you sign up you will create an account. If you decide to cancel, you can just login to that account and tell it to cancel your subscription. If for some reason you can't do that, just email me at support@glassmooncandles and tell me you need me to cancel your subscription and I will do it for you!
Q: If we buy this as a gift can we select random scents for the first one, then can the person that gets the gift pick what smells they want?Asked by Mary L., December 2020
We can absolutely do that. Just select a random assortment when you do the short fragrance quiz during checkout. Let your recipient know that we can provide a more custom experience if they email us by clicking the contact button below. Thank you for checking on that and have a great rest of your week!
Q: I only received an auto-response about my missing first box and a change in address. The apt # was left off of the shipment. Original inquiry 12-21-22. When will this be fixed? Asked by Cindy T., January 2023
No answers yet! Be the first to help by adding an answer below.
This is attempt number 3 to update the review. The seller is resending all of the boxes that were not delivered. I appreciate the attention to customer service. Fingers crossed that my daughter gets her candles. Thank you so much!
I actually have no idea about the product because it is IMPOSSIBLE to ship to an apartment. I cannot get Cratejoy to help. I cannot get the Glass Moon Candle club to help. I purchased a 6-month subscription for my stepdaughter. She has received NONE of them because it is impossible to add Apt. 922 to her address for shipping. So, that was $68 thrown to the wind. And shame on me for trusting that after I noticed and asked for it to be fixed that it was. It was not, the subscription is all but over and NO CANDLES at all were delivered. So, all I can tell you is that I have no idea what kind of product it is. I can tell you that you can not reach a human at CRATEJOY, so there is that. If you have a problem, you will not get help.
My sincere apologies. I have been getting your boxes back and tried to contact you, but we don't seem to be able to connect as I didn't get a message from you either until this review. I want to make this right so I can either remail all the boxes you've gotten so far to the address with the apt number, or I can refund you. Let me know which you prefer. Again, I'm very sorry this is happening.
Wonderful box of melts - all of the selections were seasonally appropriate, in excellent condition upon arrival, and smell amazing. Will definitely keep subscribing.
Beautifully smelling wax melts. Great price and free shipping is a really good deal for such quality items.
I've only been subscribed to the wax melt box for a month but I've already fallen in love with them. The selections were on point and I really enjoyed all of them. The 3 that I got were Rain Water, Four Leaf Clover and Fresh Cut Roses. The strength of the smell varied a bit by the type; in my opinion the rain water was the strongest while the roses was weakest. But, they were all in a comfortable range where I never felt either underwhelmed or overwhelmed by them. One thing that should be noted, however, is that these scents seem to linger for quite a while even after you've turned off the melter. If you're a person who likes to have a lot of different smells in the same day, then you might want to air out your room well in between the switches.
Very beautiful box and the candle smelled wonderful.
Words cannot express how I felt when I received this box. It's a beautifully colored blue box with the glass moon candle theme label, and when I opened the box the writing of thanks Rosa displayed. This is literally quality and quantity 5-star subscription. Thank you so much Glass Moon Candles.
I love everything I received. The candles are amazing and I adore the wood wicks. The wax melts are amazing and the scents are all wonderful. I highly recommend!
It did not smell like banana nut bread. It smelled like a dollar store candle.
I get the wax melts only. Cute packaging, great value, amazing customer service, and LOVE the scents !! Seems like the company really takes pride in what they do and cares about their customers satisfaction!
Hi Melissa! I'm so glad you liked your melts! Thanks so much for taking the time to leave a review!
The fragrance fills my whole home. I have never purchased a more satisfying candle. They are long lasting and so aromatic!
Hi Jackie! Thanks so much for such a wonderful review! It makes me so happy that you like your candles!
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