Hello Blanche!
Thank you for your review. As to your comments, please refer to our clearly, detailed shipping terms. All boxes are shipped on the 4th of each month. Thus, the last day to order is the 31st of the prior month. Then box is shipped on the 4th, with you getting it to you some time soon after, depending on the time it takes to each you. Although we take extra steps in packing to ensure glass items don't break, we can't be held responsible for what happens during delivery.
Please check your email. Customer Service will be reaching out to you concerning getting a replacement Sailor Moon Mug to you in your coming box. Also, in the email will be a Schedule Form that...

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Hello!
Truly sorry to read you weren't satisfied with your Sonic Crate. Although the items aren't "branded materials" as found in a box from the popular named loot crate company, we believe in supporting other small businesses during this time. Therefore, many items come from Etsy sellers.
Painstaking hours went into planning, testing, and creating each item to make every crate worth the value. However, in all things, there is room for growth. Thank you for both your review and your purchase.
If interested, please let us know if you are willing to entertain a 30% discount on a future purchase of the Yu Yu Hakusho, Zombies Ate My Neighbors, or Powerpuff Girls box.
Best regards,
Zachary