THE BEST! All of it-the BEAUTY and QUALITY of the products, PROMPT and THOUGHTFUL shipping and packaging, GENEROUS DISCOUNTS in the shop, and the best is the TOP-NOTCH CUSTOMER SERVICE of Szilvia, the artist and owner. Right after I placed my order, she emailed me for customization. She shipped the first box exactly when she said she would, and it arrived super quickly. I chose the wrong size bracelet and emailed her to get a bigger one for the next month. She promptly responded and offered an exchange for the too small one! I accepted. She even sent a return shipping label. I have not received such top notch, customer service in… maybe ever.