Ask the community and get help from thousands of informed subscribers.
Fishy business going on here. Took advantage of cratejoy sell and paid $16 for my first candle pie which was debited from my account on July 21st. According to their shipping policy if order placed after the 9th of the month I would receive the following month. Which means I should have gotten this candle in August. Not only did I not get a candle, I was charged on August 29th for $23 for my next candle. As soon as they respond to my email I believe they get a full refund or my two candles either way I am canceling my subscription because this is no way to do business.
I sent this box to my mom for the holidays...a three-month subscription. She really enjoyed the candles, so I extended the subscription for her another three months. She thought they were beautifully designed and smelled amazing.
However, she only received two candles during the initial three-month subscription. I reached out to the team at GourmetCandle and was pleased to see an almost immediate response saying that they were sorry to hear this and would look into it. This was a month ago, and despite having reached out to them a second time, I've not heard back. Even if the reply is "it appears to be lost in the mail and there is nothing we can do about it," that would be preferable to no response/follow-up.
I absolutely love everything about these wonderful candles! Everything about Gourmet Candles are just amazing from the realistic packaging of their gourmet candle pies, the realistic look of each pie/candle to their scrumptious smells!
You can never go wrong with anything you receive from Gourmet Candle! I've loved everything I've received from them and will be gifting them to others as well!
On January 27, I paid $75 for a 3 month subscription to the "candle of the month". After several weeks of silence, I contacted the company about when I would receive my first candle. I received a snarky response and a week or so later, got a very cheap candle, which looks like a grade school project, in a flimsy aluminum pie pan. When I light it, it burns much too hot and is incredibly dangerous. Oh, yeah...I took pictures when it arrived since I couldn't believe the junk that was sent me. I cancelled the subscription so I won't be charged again come April, when it would renew. I've have sent an inquiry about the second shipment, but no response. Now I see that this "company" has lowered their price to $18 a month...not the $25 I paid. You should be vetting these companies before you start selling their stuff. Once again, I did contact the seller twice. My candle looks nothing like what is advertised.
Greetings Bernadette, thank you for sharing your experience. I'm truly sorry to hear that you are unhappy with your candle and our service. Quality candles and top-notch customer service is a huge priority for us. Boxes are shipped monthly around the 15th of each month. Here on our end, we like to make sure that candle-lovers and gift givers know exactly when their orders will be shipped prior to checkout, with a friendly note saying, "Subscription boxes ship monthly around the 15th of the month. Orders placed after the 9th of each month will ship on the following month."
We're always looking for ways to enhance customer's experience, so I pulled up our email correspondence and it looks like your first email was sent on Saturday,...
Love my candle. I am so happy with the scents.
Gourmet candle was a HUGE HIT with me! I finally received my subscription today and they are amazing and the most unique candles I've ever seen!
They look so real all I can say is I am having a major sugar craving since I opened the box!
These candles far exceed their monthly costs! Definitely a keeper!
Were bbn is my box. Havent recieved anything yet. Why an whyn.
Pie of the month was pecan pie and arrived in a box looking exactly like a pie box, cardboard box with see through top, and the pie looked exactly like a pecan pie. The seller took her time and made little pecans that were on top of the candle pie. It is so real looking it will be hard to light. The aroma is just as great as the way it looks.
I really enjoyed my Christmas box! It definitely smelled Christmas-y!
I too was charged twice last month. No products whatsoever. I ordered special made candle items from others on cratejoy and theirs came so I'm not sure what the deal is here. Cancelled my subscription and have to do a chargeback on my card as no reply from seller. Thumbs down here.
Seduction Candle, Rose Petals Candle, Vanilla Buttercream Candle, Japanese Cherry Blossom Candle or Aphrodisiac Candle
Margarita Candle, Garden Mint Candle, Himalayan Bamboo Candle, Green Tea & Lemongrass Candle or Mojito Candle
Clean Cotton Candle, Sea Salt & Orchid Candle, Sparkling Pomelo Candle, Jasmine Candle or Grapefruit Mint