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Q: How big are your wax melts or candles?Asked by Christopher C., September 2020
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Q: What scents are your candles?Asked by Christopher C., September 2020
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Q: What are your candles' ingredients?Asked by Christopher C., September 2020
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Q: When is my subscription billed?Asked by Christopher C., September 2020
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This is a joke they rip you off so bad you won’t receive anything until you cancel then they send you the worst and cheapest candle I’ve ever seen
I though these candles would not have a complicated scent. I did not like any of them.
Shipping took a little longer than I expected and hoped, but these candles were wonderful. I bought the subscription box as a Christmas present for my mother in law; while opening the tins to check the conditions of the candle, I was pleasantly hit with strong aromas.
EDIT: 2/5/2021. I really loved the candles that I received in my subscription. I decided to order $51.00 worth of gifts on their website January 19th. I still have not received a shipment confirmation and have tried to contact them through the email on their website, the contact seller link on here and their email provided through my PayPal account. To date February 5th. I have not received a response, nor my items that I purchased directly on their website. I would at least like to get my $51 refunded so I could use the money to repurchase gifts elsewhere that I was hoping to receive from them in time, but apparently I won't be and just hoping to get my money back now. They really are nice gourmet candles! VERY unique scents that I have never had in a candle before. I subscribed to the tin box with four different candles, I think I'm going to try the pie of the month candle next!
I haven't had anything disappointing come in the mail yet. At first I was just going to try it out once and cancel it but I've been so happy with what I've got that I just let it renew on it's own and get surprised every month when I get them in the mail
Paid, received NOTHING. NO REFUND. CONTACTED THE SELLER 3 TIMES. NO RESPONSE
I’ve reached out 3 times over the past two weeks and my subscription is about to renew but I’ve gotten no candles but I paid for them a month ago. UPDATE* supposed to be shipped out Monday so I’ll update again once I receive them. I’m really hoping they were just slammed because of the holidays.
Fishy business going on here. Took advantage of cratejoy sell and paid $16 for my first candle pie which was debited from my account on July 21st. According to their shipping policy if order placed after the 9th of the month I would receive the following month. Which means I should have gotten this candle in August. Not only did I not get a candle, I was charged on August 29th for $23 for my next candle. As soon as they respond to my email I believe they get a full refund or my two candles either way I am canceling my subscription because this is no way to do business.
I sent this box to my mom for the holidays...a three-month subscription. She really enjoyed the candles, so I extended the subscription for her another three months. She thought they were beautifully designed and smelled amazing.
However, she only received two candles during the initial three-month subscription. I reached out to the team at GourmetCandle and was pleased to see an almost immediate response saying that they were sorry to hear this and would look into it. This was a month ago, and despite having reached out to them a second time, I've not heard back. Even if the reply is "it appears to be lost in the mail and there is nothing we can do about it," that would be preferable to no response/follow-up.
Seduction Candle, Rose Petals Candle, Vanilla Buttercream Candle, Japanese Cherry Blossom Candle or Aphrodisiac Candle
Margarita Candle, Garden Mint Candle, Himalayan Bamboo Candle, Green Tea & Lemongrass Candle or Mojito Candle
Clean Cotton Candle, Sea Salt & Orchid Candle, Sparkling Pomelo Candle, Jasmine Candle or Grapefruit Mint
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