Ordered these for my father in-law for Christmas didn't receive an email on whether they had been shipped. Contacted them through Cratejoy and then again to their direct email, with no response and their website claims they will reply within one business day. I still have no idea if or when they are being shipped
I havent received yet.
never received the boxes and been charged twice.
Writing to the company, but they never reach back.
Sorry for any delay in communications, but it appeared that you sent your email directly to Cratejoy and not us (Gran Havana Cigar Club) when this happens there is a long delay in correspondence as your message must be forwarded a few times. we have hence reached out to you and are more than willing to help make amends.
I reached out to the maker of this box a few times to get tracking information and I never was given it. I sent this as a gift and was led to believe I was purchasing a nice box but instead this is how it arrived. Misleading description by them.
"Love Gran Havana Cigars! Maybe next month include a thicker gauge stick, that would be great!"
"Love the quality, glad to see larger cigars this month! Thanks for shipping with tracking number also. Only suggestion I'd make now is to drop a humidity pack into the bag for the cross country shipping. Thanks!"