never received the boxes and been charged twice.
Writing to the company, but they never reach back.
Sorry for any delay in communications, but it appeared that you sent your email directly to Cratejoy and not us (Gran Havana Cigar Club) when this happens there is a long delay in correspondence as your message must be forwarded a few times. we have hence reached out to you and are more than willing to help make amends.
I reached out to the maker of this box a few times to get tracking information and I never was given it. I sent this as a gift and was led to believe I was purchasing a nice box but instead this is how it arrived. Misleading description by them.