Q: When do they ship/arrive? Asked by Sarah I., August 2019
STALE. VERY DISAPPOINTED.
At a loss for what to give my stepdad at Christmas time, I bought him a subscription to go with his tea-drinking. The cookies come securely packed and were all delicious. He's pacing, waiting for the next installment!
So happy to hear this! We love it when our customers enjoy their cookies! :)
It's been 5 days and item still not received. Items shipped by FedEx with a time line of 10 days is ridiculous.... the cookies will be stale.
Edit: In reply to your reply to my review. Fed ex says the item was shipped on the 5th and they will be at my residence on the 12th. The haven't showed up yet so we will have to wait and see when they get here. Please don't email me about this review. I'm still mad but I'm sure my stale cookies will bring me comfort.
Hi Deanna, I think there’s some confusion about the shipping date. Anytime the first on the month falls on a weekend, the items are shipped the following Monday. We purposely do this to avoid stale cookies. Your cookies were shipped Monday, December 4th and will arrive today, December 8th. Our Fedex timeline is 1-2 business days within the United States and 4 days out of the US. International shipments coming from the US do require going through customs and having a commercial invoice so this is the reason shipping takes 4 days instead of 1-2. We’ve done extensive research on our shipping methods which is why we individually seal each cookie so it stays fresh until it gets to the customer. We hope you enjoy...