Delivering gourmet cookies from Dallas, TX, every month!


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3

DISAPPOINTED,

Nov 15, 2019
Linda M.
11 Reviews
3 Helpful Votes
Subscribed for 1 month
Overall
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Quality
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STALE. VERY DISAPPOINTED.

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Haven't Received Order

Dec 07, 2017
Deanna L.
1 Review
Overall

It's been 5 days and item still not received. Items shipped by FedEx with a time line of 10 days is ridiculous.... the cookies will be stale.

Edit: In reply to your reply to my review. Fed ex says the item was shipped on the 5th and they will be at my residence on the 12th. The haven't showed up yet so we will have to wait and see when they get here. Please don't email me about this review. I'm still mad but I'm sure my stale cookies will bring me comfort.

Monthly Cookie Box said...Dec 08, 2017

Hi Deanna, I think there’s some confusion about the shipping date. Anytime the first on the month falls on a weekend, the items are shipped the following Monday. We purposely do this to avoid stale cookies. Your cookies were shipped Monday, December 4th and will arrive today, December 8th. Our Fedex timeline is 1-2 business days within the United States and 4 days out of the US. International shipments coming from the US do require going through customs and having a commercial invoice so this is the reason shipping takes 4 days instead of 1-2. We’ve done extensive research on our shipping methods which is why we individually seal each cookie so it stays fresh until it gets to the customer. We hope you enjoy...

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