Q: Can you select the month to begin shipping i.e. order now and select January for first delivery? Asked by Brenda M., December 2021
Hi Brenda, yes you can change the month to receive your first Grill Masters Club subscription box when logged into your member account. If you have any issues then please contact Member Services and someone from the team will be glad to do it for you. Note: since it is currently Holiday Season 2021 we recommend you contact Member Services immediately after purchasing your subscription to ensure we do not process your shipment on the same day you made you purchase your subscription. Thank you for your question.
Q: What is the expiry of these products? How long do they last once ordered and received?Asked by Rishika K., April 2021
This will depend on the product. Some products we send never expire such as wood chips and accessories. The rubs and sauces generally have different expiration dates depending on bottle type (plastic, glass) and product type (hot sauce, bbq sauce, rub, etc). However I would say generally we get new batches made for our boxes and we would have the maximum amount of time before expiration (many months) that the vendor can offer with some exceptions.
Q: Is this useful for someone who only grills but doesn’t smoke foods? My husband is an avid griller on our gas grill, but we don’t have a smoker. Will half the products be useless?Asked by Katie C., July 2020
Our products can be used for both grilling and smoking. We send BBQ sauces, steak rubs, wing sauces, hot sauces, brisket rubs, and stuff you wouldn't even expect. On top of this we do recipes from burgers to meatloaf to brisket to pulled pork. There is a little bit for everyone there and if he grills consistently and does so with more then hotdogs, I think he will love it.
Q: I got this as a gift. Does he have to create a Cratejoy account to claim it or will it ship automatically? Asked by Day D., June 2020
No he does not. When selecting it is a gift in the cart, simply put in his name, email and address and the rest is taken care of for you. During each shipment time we will send him a box addressed to him. Once he receives a box we will email him to join the digital side of the club.
If zero stars was an option that’s what I would have given. I ordered this box as a Fathers Day gift. After 2 months I thought it was strange it hadn’t shipped. I contacted CrateJoy and they had me contact the seller, which I did. I was told it hadn’t shipped yet. Just last week, 5 months later, I finally received an email that my money had been refunded. What a disappointment!
Hi Kendall! I'm so sorry to hear you had a suboptimal experience. The shipping address entered at checkout was invalid: It did not include a street address, so we couldn't ship your box. We emailed you on June 27th, June 28th, July 8th, August 16th, and October 12th to try to ascertain the correct shipping address, but we didn't get a reply. On November 2nd, we refunded your purchase.
If you'd like to discuss in more detail, please contact our support team.
Love these boxes! Always a great surprise as we grill a lot and what’s inside are products we are trying out for the first time. We got this as a gift and enjoy a new box every month of goodies to use on our Weber grill. Highly recommend!
Thanks so much for sharing, Susan! Were so happy to hear you've enjoyed your gift subscription! We see you've had the opportunity to experience the month-over-month improvements we've made since January of 2022, and we're not stopping there. We have some exciting boxes coming up, including a first drop on a new product from BBQ Pit Boys in July...check your email for our best offer to renew your subscription, you won't be disappointed! Thanks again, Susan! 🔥
On the Rocks bourbon/ blood orange pepper is fantastic ….. dry marinated steak and chicken with it …. seared on a hot grill they were first class !!!
Hot pepper bacon jam is WOW !!! It took grilled burgers to the next level !!!
Rub & sauces are next on Baby Backs on my Big Green Egg
Great stuff !!
Items in the box were broken and had leaked on the other items in the box
Terrible customer service. I ordered a 3 month subscription. The box never arrived, and I wrote FOUR emails to the customer service email listed on the website asking for help. I did not receive a response from them. Only after I contacted my credit card company to dispute the charge did I hear anything from Grill Masters. I purchased this subscription as a gift, so this entire experience was embarrassing and frustrating
Our daughter and son-in-law got me this for Christmas. Man is the stuff great! I have made some of the recipes and used a lot of the seasonings. Very well put together.
I cancelled my subscription and I’m still getting billed despite the fact I cancelled 😡
Once again, my husband was very pleased.
Great box of fun things. Like most, some items fit my wants more than others, but I like the creativity this selection allows.
I ordered this for my husband cuz he likes to barbecue I cannot wait for us to be able to use it tonight for a barbecue we're having ribs chicken wings and we'll get to try pretty much all the spices out today and thank you very much my husband loves it
Our limited edition “Return of the BBQ Pit Boys” box featured 6 premium products and included a first drop on BBQ Pit Boys’ newest sauce, Habanero Smoke Sauce — currently only available through Grill Masters Club.
This box features a company you may have not heard of and a company that is known as a classic. Big Bob Gibson has been around for a long time and their White BBQ Sauce is a staple for BBQers. It is best on chicken. We paired that with a smaller company, Killer Cooks. They have some killer flavors with their Jamoca Grill Rub and Lower East Side Brisket Rub. As always we have our featured recipe included in the insert and more videos and recipes available for members.
With this box we went a little out of your standard BBQ flavor profile. Featuring Torchbearer Sauces' Oh My Garlic and Papaya BBQ Sauce, this box gives you some healthy and new alternatives to the same old sweet tomato based BBQ sauces. Pair that with the African Peri Peri Rub from Rub With Love and you truly have a unique flavor profile you won't get at your local hardware store. As always we have our featured recipe included in the insert.
We wanted to take the grilling classic and update it with some new flavor. Burgers will never be the same. With the Pain Is Good Smoky Maple Bacon Onion Relish and a solid All Purpose BBQ Rub from American Stockyard, you can make a tasty burger this weekend. On top of that we have our tip of the month to help keep those patties juicy and our recipe is a crazy burger you just have to see to believe.
Last Minute Gift? No worries.
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Order by December 15th and get it by Christmas