Q: The description says the next shipment doesn't come until January. Is that correct? Was hoping to make it a fathers day gift.Asked by Amber C., May 2020
The description has been updated.
Q: Shipping to Canada, will duty apply?Asked by David T., February 2020
I do not know for sure but I have never heard from any of our Canadian customers that it does.
Q: My box came and the contents had spilled out. Can I get a replacement box?Asked by Jamie R., May 2020
We do replace damaged shipments. Simply email a picture of the damage to us (you can use the contact us page on our website). Then we will get you replacement items.
Q: Can you just order for the three months? If not how would you cancel the subscriptions?Asked by Lisa C., June 2020
To order three months of boxes either choose the 3 month option on our subscribe page. When checking out you can select non-renewal if it is a gift or cancel the subscription after purchase. OR select the monthly option and cancel before the fourth month's renewal. (Simply login to cancel, renewals happen on the 15th of the month)
I purchased this as a Christmas gift for my father. He loved the selection and the quality of the product.
But... I have a problem with a company that automatically renews your subscription without even an email letting you know they are doing it.
I gave this as a 3 month gift and thought that would be it, then yesterday I notice they debited my checking account another $110 with no notice. There is no phone number to reach them.
I believe that if you sign up a the customer yourself it should be reoccurring, but when you state you want a 3 month gift to someone I think the company should at least send out an email letting you know your initial subscription is ending and unless cancelling it will continue.
My husband loved feeling like a gourmet grill chef!
I ordered this gift subscription for my husband for Christmas. As if April 13, no box received, no communication, nothing!! Do NOT try this subscription!
The recipient of this gift loved it! Great selection of useful grill items.
Ordering was straightforward and painless. Shipping was crazy good. I had a question and it was answered the same day. Ordered for my husband for Father’s Day but he HAD to open it early. He was really surprised by the interesting variety and full size products. Even as a long time grilling guy, this was stuff he wouldn’t have been exposed to otherwise, and he loves that. I was only going to get one month, but we’re definitely renewing. Great as a gift or for yourself. Highly recommend.
Nice selection in this first box. Super quick delivery 😊
My wife bought me a 6 month subscription for Father's Day 2019. I loved it so much we ended up continuing the subscription another 6 months. I still have alot of sauces and rubs left which are being put to use during this lockdown. Good stuff, thanks.
I just ordered this for my husband for father's day. We haven't gotten it ourselves yet but BOTH of my sisters ordered for their hubbies and loved it. Now its our turn for the Sunday family cookouts!
I got this for my dad for Father’s Day and he was super excited about it! But it arrived broken with sauce everywhere!! Hoping Cratejoy will resend it or... something!
I am sorry to hear that your items arrived broken. We replace all broken items. Simply email us and we would be happy to get you a replacement.
This box features a company you may have not heard of and a company that is known as a classic. Big Bob Gibson has been around for a long time and their White BBQ Sauce is a staple for BBQers. It is best on chicken. We paired that with a smaller company, Killer Cooks. They have some killer flavors with their Jamoca Grill Rub and Lower East Side Brisket Rub. As always we have our featured recipe included in the insert and more videos and recipes available for members.
With this box we went a little out of your standard BBQ flavor profile. Featuring Torchbearer Sauces' Oh My Garlic and Papaya BBQ Sauce, this box gives you some healthy and new alternatives to the same old sweet tomato based BBQ sauces. Pair that with the African Peri Peri Rub from Rub With Love and you truly have a unique flavor profile you won't get at your local hardware store. As always we have our featured recipe included in the insert.
We wanted to take the grilling classic and update it with some new flavor. Burgers will never be the same. With the Pain Is Good Smoky Maple Bacon Onion Relish and a solid All Purpose BBQ Rub from American Stockyard, you can make a tasty burger this weekend. On top of that we have our tip of the month to help keep those patties juicy and our recipe is a crazy burger you just have to see to believe.