Q: What is the standard shipping timing and where does it ship from? Trying to place a gift order to arrive around a specific date. Asked by Maureen P., August 2023
Hey Maureen! The first box of a new subscription ships within 72 hours of placing the order. Orders placed over the weekend will ship on Monday. Delivery times vary depending on the area of the country you live in, but orders typically arrive in 5-7 days. If you need/want an order to arrive by a certain date, please contact our support team after placing the order and we can work with you to make sure it delivers on time. Happy grilling!
Thanks! I've reached out for assistance with this now that my order has been placed. cheers!
Q: I gifted your ultimate grill master kit subscription for a gift. It came incomplete without the grilling bags. Very disappointed with this since it was my first experience with your company. Asked by Hope W., June 2023
Hey Hope! Thanks so much for gifting a subscription! I'm really sorry your box was missing the Grill Bags. We're going to send you a replacement and reach out via email with confirmation. Sorry for the inconvenience and thanks for letting us know!
Q: Can i have the first box delivered to me and the 2nd and 3rd to the person the gift is for or do all 3 have to go to the same address? I'd like to have one on hand to give for fathers dayAsked by Tiffany R., May 2023
Hey Tiffany! We can absolutely deliver the first box of the subscription to you, and then the remaining boxes sent to the gift recipient. At checkout, enter your shipping address (where you want the first box delivered). Then, please contact our support team with the shipping address for the gift recipient (where you want the 2nd and 3rd boxes delivered) and our team will ensure the boxes are delivered per your request. If you have any questions, please let us know!
Q: What is the expiry of these products? How long do they last once ordered and received?Asked by Rishika K., April 2021
This will depend on the product. Some products we send never expire such as wood chips and accessories. The rubs and sauces generally have different expiration dates depending on bottle type (plastic, glass) and product type (hot sauce, bbq sauce, rub, etc). However I would say generally we get new batches made for our boxes and we would have the maximum amount of time before expiration (many months) that the vendor can offer with some exceptions.
While I have been unable to use the products as if yet. I have tasted them. Very good. We plans to try 2 if the recipes included this next week. All the recipes included look great. The heat gloves were something I really needed.
These boxes are GREAT, but the shipping is something to be desired. I ordered one CrateJoy for each of my parents on a 3 month subscription for Christmas. My mom's CrateJoy boxes arrive in a timely manner, but my father's (Grill Master) is very slow in shipping. I receive the shipment notice and it sits "In Transit" for over 2 weeks. I don't think the shipping partner that Grill Master uses is very reliable. Maybe something to consider moving forward. I'd be willing to pay a bit extra for reliable shipment of the subscription.
The curation of the boxes and recipes are great, though!
Nice! Can't wait for the 2nd and 3rd one to arrive!
Love these boxes! Always a great surprise as we grill a lot and what’s inside are products we are trying out for the first time. We got this as a gift and enjoy a new box every month of goodies to use on our Weber grill. Highly recommend!
Thanks so much for sharing, Susan! Were so happy to hear you've enjoyed your gift subscription! We see you've had the opportunity to experience the month-over-month improvements we've made since January of 2022, and we're not stopping there. We have some exciting boxes coming up, including a first drop on a new product from BBQ Pit Boys in July...check your email for our best offer to renew your subscription, you won't be disappointed! Thanks again, Susan! 🔥
On the Rocks bourbon/ blood orange pepper is fantastic ….. dry marinated steak and chicken with it …. seared on a hot grill they were first class !!!
Hot pepper bacon jam is WOW !!! It took grilled burgers to the next level !!!
Rub & sauces are next on Baby Backs on my Big Green Egg
Great stuff !!
Our daughter and son-in-law got me this for Christmas. Man is the stuff great! I have made some of the recipes and used a lot of the seasonings. Very well put together.
Once again, my husband was very pleased.
Great box of fun things. Like most, some items fit my wants more than others, but I like the creativity this selection allows.
Received a broken shipment and won’t be replaced without a photo. Threw away glass bottles upon receiving so no one got hurt. Company asked for photo a week after I initially reported incident and no longer had bottle.
Hey Eric! I can see your replacement box was delivered on April 4. Our policy is to replace damaged items or boxes, regardless of whether we receive photo documentation. We only request photos of the damage because we have to submit proof to the carrier when we file a claim. Sorry that wasn't clear in our correspondence!
If you have any questions or concerns regarding your experience, please contact us by submitting a support ticket on our website. Happy grilling!
Our limited edition “Return of the BBQ Pit Boys” box featured 6 premium products and included a first drop on BBQ Pit Boys’ newest sauce, Habanero Smoke Sauce — currently only available through Grill Masters Club.
This box features a company you may have not heard of and a company that is known as a classic. Big Bob Gibson has been around for a long time and their White BBQ Sauce is a staple for BBQers. It is best on chicken. We paired that with a smaller company, Killer Cooks. They have some killer flavors with their Jamoca Grill Rub and Lower East Side Brisket Rub. As always we have our featured recipe included in the insert and more videos and recipes available for members.
With this box we went a little out of your standard BBQ flavor profile. Featuring Torchbearer Sauces' Oh My Garlic and Papaya BBQ Sauce, this box gives you some healthy and new alternatives to the same old sweet tomato based BBQ sauces. Pair that with the African Peri Peri Rub from Rub With Love and you truly have a unique flavor profile you won't get at your local hardware store. As always we have our featured recipe included in the insert.
We wanted to take the grilling classic and update it with some new flavor. Burgers will never be the same. With the Pain Is Good Smoky Maple Bacon Onion Relish and a solid All Purpose BBQ Rub from American Stockyard, you can make a tasty burger this weekend. On top of that we have our tip of the month to help keep those patties juicy and our recipe is a crazy burger you just have to see to believe.
Get 5+ premium BBQ sauces, dry rubs & grilling surprises delivered every other month, plus pitmaster-approved recipes and exclusive deals from award-winning suppliers.
From $42.99 / box
High-quality grilling tools for the pitmasters in your life
Gift won't arrive in time? No worries.
Download and print this note to let them know their gift is on the way.