Q: Why was I not sent the box that’s on the page and one from 4 months ago? Why aren’t there any handmade toys? Can someone get back to me please?Asked by Gabriella D., November 2019
I didn’t receive any emails? Looks like the food in the November box is from Webbox which only has 4% meat and I won’t give them to my cats. I have the tea bag toy from Etsy already but thanks for your generous offer. I’ll definitely give you 5* for customer support. I hope you’ll take my comment as constructive criticism and include more high quality products in your future boxes.
Gabriella, Cratejoy don’t allow us to add emails in this section, but it was sent from info [at] gusandbella [dot] com. I just resent.
The Webbox food is from their Natural Range, which varies in protein inclusion, but is grain free, wheat free, no preservatives or artificial colours. As a rule we try and include as many natural food items as we can.
Of course, your feedback taken and i’m sorry the box wasn’t what you were looking for. If...
Gabriella, we sent you an email, did you receive it? Our first welcome box is our original Gus & Bella Box, which we send in 2-3 days, since you missed the cut off date for November's box and would have had to have waited a whole month for the next one. I'm very sorry you were disappointed with receiving this box, we’ve only had positive feedback so far. But we absolutely want to put things right - and send you...
Q: How much to ship to the US? Asked by Meriel Z., January 2021
Shipping to the USA is £17.95 which is approx $24 dollars I believe. We send fully tracked and usually takes 5-7 days.
Thanks for your interest,
Yes, that's right :-) £26.95 + £17.95 shipping
This is on top of the price of the box right? So it's £26.95 + £17.95?
Love the Gus and Bella box. Got a lot of treats and presents for my cats. Well worth the money spent on the box. The shipping was high coming from the UK.
Thank you for such positive feedback. Fantastic to hear you enjoy the box :-)
Love the range! SO happy about the teeth toy. This box is always fun and allows me to be a crazy cat lady without going overboard :) As a human who lives in the US, I like being able to try brands that are from different parts of the world!
Hi Mallory, thanks so much for your feedback - and glad you liked the variety of the products :-) Sorry to hear the RSPCA charity mouse didn't last very long - we'll make sure we pass it on to the brand that handmade them. We hope you enjoy your next Gus & Bella Box - we can't wait to share it with you!
Love this delightful box as did Tiki and Peaches!
The girls purred up a storm while investigating the goodies.
The box is thoughtfully put together. Love the style and color of the helpful cards and informational flyers too.
Delighted you all enjoyed the box! Thanks for taking the time to leave us such positive feedback - it means a lot! :-)
We love this subscription box! The items are so cute for my cat and for me and every month is very different so make it very enjoyable !!!
Fantastic to hear you're feedback Karen :-) Glad you enjoy the box! 💜
We absolutely love the box & so do the cats! It’s a great idea to not only treat your cats but also something for yourself to enjoy 😊 all the products are great quality and always a nice surprise... we even had a bonus item which was a cat tunnel!! Not only this, the box makes a great cat bed too haha
Thank you Kieran for taking the time to review us. It's so lovely hearing your feedback and glad yourself and your cats enjoyed the box! :-)
We have had a few Gus & Bella boxes now and we have loved every one of them. Our cat Hobbs has really enjoyed all of the food and treats that have been in each box and has went super wild for all the toys, especially any cat nip ones! All of the products that go into each box seem very well thought out and even the packaging is so nice and well designed. We love how each month has a different theme.
We would recommend this subscription box to any cat lover as a treat for themself and their furry friend(s). :)
Hi Nicola - great to hear you've enjoyed our boxes. It means a lot to us to hear you're feedback so thanks for taking the time to review us :-)
We were gifted a Gus and Bella box and it was very popular with our boys.
We loved all the human gifts and the treats were a big hit with the cats, even more sought after than dreamies!
The box was put together excellently and the balance between cat and owner was great.
Thanks so much, can't wait to see what comes in the next box!
Hi Georgina. Fantastic to hear yourself and your cats liked your Gus & Bella Box! It means a lot to us to hear your feedback, so thanks for taking the time to review us :-)
Summer themed box with adorable products for cats & humans. Cats enjoyed novel items such as a 'Pawsecco Freeze Pop' and fun colourful fish wand, and humans received Sass & Belle picnic items, including a cooler picnic bag and lunchboxes.
August's box was packed full of cat-themed items to help you host the purrfect Garden Pawty! Equipped with a guide on how to make 'Cat-Themed Cocktails', the box included paw-shaped ice moulds for humans, and adorable handmade cat straws from ETSY. There was also some Feline Fine sunglasses case! Cats enjoyed a 'Grow your own cat grass kit' and a mint Petstages toy to help with dental hygiene. Plus natural food samples & treats!
For the pampered felines out there, this box helped cats and humans look and feel their best! There were grooming & fur conditioning products for cats, and Dr. Paw Paw lip balm for humans, plus a super cute cat-shaped jewellery trinket dish and pair of Sass & Belle cutie cat tweezers. *This box is still available to purchase on our website as a One-Off-Gift Box -
October's box had a dedicated article on 'Unravelling the myth behind black cats & Halloween'. There were adorable cat shaped fairy lights and a handmade 'Pumpkin Pie' candle for humans - to get them in the spirit of Halloween! Plus a very tasty Belgium cat shaped chocolate. Cats enjoyed a BONUS surprise Halloween toy - a Beatrice the Bat wand infused with catnip as well as a Spooky valarian filled cushion from 4cats - which drove them wild!
Subscribe by the 26th October to guarantee next month's CALM KITTY themed box. You first Welcome Box, shipped immediately, will be our Pamper Puss Box (check out in past boxes). Then you'll fall onto our subscription plan, where future box items remain a surprise! CALM KITTY contains 7+ items to de-stress both you and your cat. With fireworks night and International Stress Awareness Week in November, this box will help you both feel great on the inside and out.
Our super cute 'Santa Paws Box' is purrfect for cat lovers and their cat(s) this Christmas. With 9 items for both cats & their humans to enjoy together, including a 'Catnip Stuffed Gingerbread Man, by 4cats' and a Sass & Belle Cutie Cat Christmas decoration, made from glass. How it works: Your Santa Paws box will be delivered in 2-3 days. You'll then fall onto a monthly or bi-monthly subscription, with your Jan box being shipped between 10th-14th.
Our January Box is designed to kick start your 2020, and keep you and your kitty feeling your best on the inside and out. Sneak peek items include: - Handmade cat bandana - create a new look for your cat in 2020! - A terracotta hanging planter by Sass & Belle - feel ZEN by adopting a houseplant, known to purify the air and improve mental wellbeing. There are 9 items in total for this box.
Our limited edition 'Take Meowt' Valentines themed box, with 8 gorgeous items for you and your cat to enjoy this February. Expect handmade toys, 100% wool and catnip toys, natural food & treats by Vet's Kitchen and catnip sticks for happy, healthy cats. For humans, find a stylish 'All you need is love and a cat' plaque, as well as paw-shaped slipper socks (us cat ladies love keeping warm!) and some luxury Valentine's chocolate. A purrfect shared Valentine's experience.
With Mother's Day here in the UK, we're celebrating all the Cat Mum's with a very special Mother's Day themed box. This box can also be tailored to Cat Dad's. Expect 9 items for cat and owner. Sneak peek available in the the photo. - A shared experience for cats & humans - 4 surprise cat-themed products for proud cat mum's! - 5 toys, health products and natural treats for happy, healthy cats - A golden ticket prize - with a personalised Pet Portrait up for grabs
This April we're delivering Spring to your door, with 9 surprise goodies for you and your cat 💚⠀ ⠀ From spring cleaning... to Cat Easter Eggs, we've got you covered - this is a box to bring joy to you and your feline friend despite having to stay indoors 😻⠀ Find a Golden Ticket in your box with a @Webbs.Design.Shop custom cat portrait up for grabs. What better way to safely treat yourself and your cat during self-isolation.
Because we all could do with some pawsitivity right now, May's box is packed full of feel-good products for you and your kitty to enjoy this lockdown. Sneak peek available in the photos (9 items total), this heartwarming box is packed with boredom busters and products for cats and cat lovers to enjoy together as a shared experience. Our favourite is the 'Yeowww Catnip Rainbow Toy' chosen to inspire hope, and better things to come.
This box will have 9 surprise goodies for both cats and humans, to get you both feeling summer-ready. From picnics, to cat summer fashion, we've got you covered. As always, we keep most items a surprise - but if you'd like a sneak peek head to our Instagram @gusandbellabox