Q: Why was I not sent the box that’s on the page and one from 4 months ago? Why aren’t there any handmade toys? Can someone get back to me please?Asked by Gabriella D., November 2019
I didn’t receive any emails? Looks like the food in the November box is from Webbox which only has 4% meat and I won’t give them to my cats. I have the tea bag toy from Etsy already but thanks for your generous offer. I’ll definitely give you 5* for customer support. I hope you’ll take my comment as constructive criticism and include more high quality products in your future boxes.
Gabriella, Cratejoy don’t allow us to add emails in this section, but it was sent from info [at] gusandbella [dot] com. I just resent.
The Webbox food is from their Natural Range, which varies in protein inclusion, but is grain free, wheat free, no preservatives or artificial colours. As a rule we try and include as many natural food items as we can.
Of course, your feedback taken and i’m sorry the box wasn’t what you were looking for. If...
Gabriella, we sent you an email, did you receive it? Our first welcome box is our original Gus & Bella Box, which we send in 2-3 days, since you missed the cut off date for November's box and would have had to have waited a whole month for the next one. I'm very sorry you were disappointed with receiving this box, we’ve only had positive feedback so far. But we absolutely want to put things right - and send you...
This is my first box from Gus and Bella and I loved the variety of products! Unfortunately, my cat utterly destroyed one of the toys in a day. I was so excited because not only did she love the toy, but it gave some of the proceeds to charity! Just wish it would have lasted longer :P
Summer themed box with adorable products for cats & humans. Cats enjoyed novel items such as a 'Pawsecco Freeze Pop' and fun colourful fish wand, and humans received Sass & Belle picnic items, including a cooler picnic bag and lunchboxes.
August's box was packed full of cat-themed items to help you host the purrfect Garden Pawty! Equipped with a guide on how to make 'Cat-Themed Cocktails', the box included paw-shaped ice moulds for humans, and adorable handmade cat straws from ETSY. There was also some Feline Fine sunglasses case! Cats enjoyed a 'Grow your own cat grass kit' and a mint Petstages toy to help with dental hygiene. Plus natural food samples & treats!
For the pampered felines out there, this box helped cats and humans look and feel their best! There were grooming & fur conditioning products for cats, and Dr. Paw Paw lip balm for humans, plus a super cute cat-shaped jewellery trinket dish and pair of Sass & Belle cutie cat tweezers. *This box is still available to purchase on our website as a One-Off-Gift Box -
October's box had a dedicated article on 'Unravelling the myth behind black cats & Halloween'. There were adorable cat shaped fairy lights and a handmade 'Pumpkin Pie' candle for humans - to get them in the spirit of Halloween! Plus a very tasty Belgium cat shaped chocolate. Cats enjoyed a BONUS surprise Halloween toy - a Beatrice the Bat wand infused with catnip as well as a Spooky valarian filled cushion from 4cats - which drove them wild!
Subscribe by the 26th October to guarantee next month's CALM KITTY themed box. You first Welcome Box, shipped immediately, will be our Pamper Puss Box (check out in past boxes). Then you'll fall onto our subscription plan, where future box items remain a surprise! CALM KITTY contains 7+ items to de-stress both you and your cat. With fireworks night and International Stress Awareness Week in November, this box will help you both feel great on the inside and out.
Our super cute 'Santa Paws Box' is purrfect for cat lovers and their cat(s) this Christmas. With 9 items for both cats & their humans to enjoy together, including a 'Catnip Stuffed Gingerbread Man, by 4cats' and a Sass & Belle Cutie Cat Christmas decoration, made from glass. How it works: Your Santa Paws box will be delivered in 2-3 days. You'll then fall onto a monthly or bi-monthly subscription, with your Jan box being shipped between 10th-14th.
Our January Box is designed to kick start your 2020, and keep you and your kitty feeling your best on the inside and out. Sneak peek items include: - Handmade cat bandana - create a new look for your cat in 2020! - A terracotta hanging planter by Sass & Belle - feel ZEN by adopting a houseplant, known to purify the air and improve mental wellbeing. There are 9 items in total for this box.