Q: Is there a way to get on a wait list your kits look really nice thanks lori Asked by Lori J., April 2020
Q: Is this box coming back in stock?Asked by Anna C., May 2020
Q: It's the 16th and the 15th is the cut off!! any chance I could still subscribe in time for May delivery? We're in Canada and I wanted to get this for my sister- who's birthday is May 16.Asked by Emily M., April 2020
Q: Does this box charge extra for shipping to the USA?Asked by Jennifer S., July 2019
Yes it's $9.99 more unfortunately :/
I really like this box. It’s very earthy & rustic. I enjoyed everything I received. I feel like the box is a tiny bit too pricey in relation to items received & similar type boxes.
Loved everything inside tho it is a little pricey >\\\<
I did not receive my box. I have no tracking informations.
I loved the May's box. I first subscribed for April's and then loved it. Looking forward to June's box!
I loved this order. I was trying to figure out where to get charcoal disks right now, and there they were, in the box. I really enjoyed the fire element theme.
One of the best subscription boxes I have tried, and I have tried a few.... for the price both quantity and quality were well worth every penny! Also I LOVE that this is a Canadian company!! I couldn’t afford to continue my subscription at this time but I very much hope to in the future 😁 I strongly recommend this box!
While the items were good quality, I found the description a little lacking. It forgot to say that of the ITEMS you would receive, half of them would be stickers/papers and not actual spell ingredients, as the description makes it sound. (I also had an additional item that simply appeared in the box with no description of what exactly it was.) There was also a lack of variety, which i found a little sad, but I could get over that. My BIGGEST issue was shipping! it took two weeks to arrive at my location in the united states, and for a week and a half of that, NO ONE COULD EVEN TELL ME WHERE MY BOX WAS!!!!! IT HAD SIMPLY VANISHED SOMEWHERE ON TO THE NORTH AMERICAN CONTINENT WITH NO WORD! The only shipping updates I received was when I purchased it and when it reached the US, but between all that, the box was completely untraceable. I found this incredibly frustrating because in US dollars, this was a an $80 box! Needless to say, I was very nervous about this fact. I waited a week, giving the package the benefit of the doubt, before contact the seller. The seller has still not gotten back to me two days later. In conclusion, it is a decent box, by I DO NOT recommend it for anyone in the US or anyone prone to anxiety, because this box definitely induced $80 worth of disappointment and stress over its disappearance.
Hi Morgan! I'm sorry to hear you didn't enjoy the box. Unfortunately shipping is out of our hands. Because this box comes from another country (Canada), it needs to be tracked with Canada Post until it reaches the US, then you move to USPS tracking, then it's completely trackable during the entire process :) I apologize for not getting back to you yet via email, but we're all working as hard as we can with reduced work hours, forced homeschooling and more. I assure you that we get back to emails in the order they were received, and you would have been hearing back from us ASAP.
We also unfortunately can't control the speed of shipping during a pandemic, while things are very slow....
I think this sub box is well thought out and all products received were not made cheaply and very theme fitting. Crystal size was a decent size not like some boxes where their the size of ur finger nail. Box contains items for every aspect of your life. If I could give this box ten stars I would. #veryhappysubscriber
This box has surpassed my expectations, month after month I am blown away!