Q: Do you ship to Guam?Asked by Patricia H., November 2021
Currently, we only ship to the continental US, Alaska, and Hawaii.
Q: Hi! I ordered a three month subscription on March 6 and haven't heard anything about it at all since then. I haven't received a box or shipping updates or anything. Are they on their way?Asked by Gerard T., April 2021
Hello! Your first box will be mailed out either April 5 or 6, due to the Easter holiday. In general, your boxes are due to be mailed out the first week of every month. Thanks again for your order! If you have any further questions please don’t hesitate to ask!
Q: I ordered this in November for my parents for Christmas and have yet to receive one package to give to them, it is now Feb. 10. Has anyone received packages? Asked by Alexis M., February 2021
I apologize for your experience with your subscription. I am preparing a replacement box for your missing packages immediately. I will also add a free gift to your order!
Q: What is the appropriate age range for this subscription?Asked by Johnsen E., September 2020
Our board game subscription is generally suitable for all ages, and can be customized to fit any situation. If you are looking for games that fit a specific age range or game type, just let us know!
I purchased this subscription back in September of 2021. It is not telling me that my 6-month subscription will auto-renew in March, but I have only received ONE of the 6 games I was supposed to. Now I can't figure out how to cancel the auto-renew. This feels like a total scam,
Games are in good shape once I get them, problem is I have been a customer for over 6 months and only got 2 games but been charged every month. Goi g to cancel soon if this isn't fixed.
I previously gave this subscription box a terrible review. The vendor had some issues and hadn't sent any games after 4 months. However, they immediately rectified the situation after I contacted them, mailing all four games that I hadn't received. The games are great and exactly what I hoped for as a Father's Day gift. I can't give the shipping 4 stars because they were 4 months late, but they were all packaged with care and undamaged.
I can't recommend them wholeheartedly, obviously, but if they follow through on the remainder of my 12-month subscription, I will happily change this review.
We haven’t received a single thing. I signed up in July and it is September. I emailed and was told they were “having trouble” getting games because of covid. I was told they would send my 3 games all at once if they had them and I still have received nothing. If you are low in stock then DON’T ALLOW more subscriptions to be sold!
Paid for 3 months and never received. Cancelled. No communication.
Paid for a 6 month subscription in November and still have not received anything. I contacted them by email and was told they were sending something. Still have not received one shipment.
Red Star Vintage has been really great. I love getting the vintage games that I remember from my childhood and can share with my kids. This shop owner has been fantastic to work with answering my question super quick and super friendly. I couldn't ask for a better experience. I highly recommend this subscription!
I was billed twice for products that were never received. There is no response to any of my inquiries and I am upset about it. This was a gift purchased a month ahead of time. I cancled my subscription.
Good customer service. Great games
Bought this as a present for my Father for Father’s Day. They charged me and my father never received any package. Was unable to contact seller.