Q: Is everything in the picture included in the box? (The picture that shows a Current Box-Order Now stamp on it.)Asked by Linda S., April 2020
Q: Hi, missed out on the bee box. Can I order separately?? Asked by Ariana P., July 2020
Unfortunately, the bee box is unavailable on cratejoy. You can check the hart and Hess website, as we may be offering a modified version in the future.
Q: I placed my order April 12th. My notification states it has shipped but I have yet to receive it. It's now June 4th. What should I do?Asked by Wilba R., June 2020
Hello! You placed your order on April 12th, and as such were shipped your
first box at the beginning of the following month, on May 4th, and it
arrived on the 12th. You were charged in May for the June box, which should
probably ship tomorrow, and you can expect it to arrive in a similar time
frame. Thanks so much for being a subscriber.
Q: I just ordered the home box but forgot to add the home box welcome code for 10% off...may I still get that please? Looking forward to ,my new subscription. Karina DavisAsked by Karina D., April 2020
I have had several questions from the time that I began the subscription and being ever the night owl, I emailed Hart & Hess quite late one evening. Matt was super fast to reply and was quite kind and understanding. In fact, he has been nothing but kind throughout this entire experience.
Today, my Bee kit arrived. Now, originally I only purchased this at the request of my 11-year-old so, and it only seemed fitting for him to help open it. With each item that we unwrapped all eight of my sons "ooh'ed" and "aww'ed". They were clearly impressed and were already asking with the June box would be delivered because they are so excited to see what comes next.
Thank you Hart & Hess. We love your products and cannot wait for future boxes!
I can't say enough goods things about this box. I love how everything in the box goes together yet can be used separately. The quality of the products were top-notch and I already have them in their new home.
This is a must buy box and I can't wait to see what is in next month's box.
I enjoyed the box of bee themed items. Can not wait to use them all!
Couldn’t BEE more adorable. Loved the items, high quality and useful, will be upgrading to premium subscription
Overall the items were very nice and good quality. My wife was very happy with her Mothers day gift. The only discrepancy is: one of the coffee cup chipped durring shipping. Is there any way I could send it back to replace. Or even another item of similar value.
way over priced for the quality.
I’m sorry you felt that our quality was poor. It’s been an absolute pleasure having you as a customer through six months (two three month subscriptions), and I do wish you’d have let us know your concerns earlier in your subscription so we could work to address them. We’ve had consistently high marks from other customers on our product selection and quality, so your feedback is a welcome challenge. Please consider resubscribing if you feel that our quality has improved, we’ve got some great stuff coming!
Just received my first box and loved everything - the products were exactly as shown in the photos. Packing was excellent with most of it being recyclable. I especially love the pitcher, warming basket and the wooden spoons.
Wow! I’m fairly new to the world of subscription boxes so was not sure what to expect. I was pleasantly surprised at how amazing this box is! I will joyfully use everything in this box. High quality products and beautifully curated. Thanks!!!
Far exceeded my expectations
First box and it’s fabulous!!
I got standard but thinking of upgrading to premium...although standard is awesome!!
Introducing our "American Traditions" Box, Delivers in August Our premium box this month has two laser etched glasses with the York Compass of colonial Williamsburg. A stamped pewter leaf ring dish, A wooden dough bowl, and tying it all together is a hand-hewn grey ticking stripe table runner. Our Premium Box includes all this plus a stained pine 24x6x6, three hook coat rack and shelf a wrought iron candle holder and two 6 inch beeswax taper candles (not shown).
Ensure your home is inviting from the moment you or your guests walk in with the decor touches offered by this month's box. To begin with, this month's box comes with a 6x8 white wooden colonial porch lantern, a 4x12 hand-chipped wood backed set of 3 wall hooks, A hand painted "5 Star Review" sign, and a 6 oz wooden wick citrus candle. This month's Premium Box is topped off with a full size, 16x20 french farmhouse memo board and a 2x3 hand woven coconut door mat.
This month celebrates the colors and shapes of our hard working friend, the honeybee! Hexagonal shapes, yellows and oranges with plenty of spring-themed pieces fill this box. Available in both standard and premium subscription levels, and both ship FREE!
All the textures and colors of one of our favorite styles, the Farmhouse box celebrates the unique rustic feel of Farmhouse decor. Jute, tin, distressed wood, and soft colors all come together to create a beautiful and one of a kind experience.
A delightful addition to your kitchen, with rustic touches galore! Our standard box contains a carved olive wood spoon pair, set beautifully in hand made bronze wire utensil holder, a pair of loomed Turkish hand towels, and a pair of hand thrown ceramic dessert plates. Our premium box contains all of this, plus a gorgeous reed and terra cotta bread warmer and a beautiful hand-thrown pottery pitcher, two dramatic touches that will breathe life into any kitchen space.
We're celebrating love this month, with a box containing a sculpted matte vase with sola wood flowers, a reclaimed wood frame with glass, and a hammer--forged heart hook, all ready to weather the test of time. A pair of handmade mugs to share a hot drink and a warm conversation, while standing over your own indoor fireplace. This alcohol burning piece by FLIKR is hand made in Tennessee and will provide an hour of clean burning flame.
This month, want to help you craft your own "boutique bath." Wood tones from our towel hooks and "So Fresh And Clean" wall sign contrast with the light colors of two authentic hand-loomed Turkish towels, and a splash of color is added with the included two bars of handcrafted soap. It's a feast for the eyes (and the nose!). A true floating shelf with iron towel bar and authentic southern ticking strip shower curtain create the more dramatic shift for a comfy rustic look.
Inspiration is hard to give, but we think we've come close with this month's box. Every piece is a unique and thoughtful gift for any friend or family member, decor enthusiast, or anyone else looking for beauty. Headlining the premium box is the lux Cardigan Blanket, with comforting weight and softness, along with hand-carved olive bowl, woven macrame, vegan leather journal, buffalo check pillow with insert and reclaimed wood planter.
A box that delivers all the feelings of a warm mug on a cold day. Inspired by rich wood and ceramic tones, this box included candle pedestals, hand-thrown pottery mugs, a "sweater weather" wood-wick candle, and more.
Nothing introduces the holiday season like the tinkle of bells and chimes. From the galvanized steel garland and the LED twinkle lights, to the masterfully crafted Haitian standing angel, the sparkle of winter and jingle of bells inspired a beautiful and joyful box this month.
If you're going to spend the night in anyway, it might as well be fun AND beautiful. With this month's Home Box, "Game Night," delivered June 1st, we help lift the burden of planning activities for those nights where your most relaxing option is to stay in and enjoy the relaxing comfort of your home. In both standard and premium sizes, this box is stuffed full of American made show pieces for your table or desk, as well and beautiful and functional serving tools.
Rustic woods, flowing blues, and functional fun are all brought together in our "Summer Cabin" Home Box. With themes and colors that bring back the memories of late summer lake visits, we hope this box helps bring the same kind of happiness to your home.