Q: Is everything in the picture included in the box? (The picture that shows a Current Box-Order Now stamp on it.)Asked by Linda S., April 2020
Q: What is the difference between the Premium and Standard box?Asked by Susan K., January 2021
Thanks for asking! The premium Box contains 7 pieces, two of which are full size premium items, like rugs, furniture, shelves, etc. The standard box contains only 5 ofthose pieces, and only the ones that are accents for your decor.
Q: Hi, missed out on the bee box. Can I order separately?? Asked by Ariana P., July 2020
Unfortunately, the bee box is unavailable on cratejoy. You can check the hart and Hess website, as we may be offering a modified version in the future.
Q: I placed my order April 12th. My notification states it has shipped but I have yet to receive it. It's now June 4th. What should I do?Asked by Wilba R., June 2020
Hello! You placed your order on April 12th, and as such were shipped your
first box at the beginning of the following month, on May 4th, and it
arrived on the 12th. You were charged in May for the June box, which should
probably ship tomorrow, and you can expect it to arrive in a similar time
frame. Thanks so much for being a subscriber.
Ordered on November 9. It’s December 21 and this has not even shipped to me. If I ever get, I’m going to be very upset if the box was Christmas decor and I don’t get it before Christmas. I’m already over this one. They can’t even blame it on the post office.
I have had several questions from the time that I began the subscription and being ever the night owl, I emailed Hart & Hess quite late one evening. Matt was super fast to reply and was quite kind and understanding. In fact, he has been nothing but kind throughout this entire experience.
Today, my Bee kit arrived. Now, originally I only purchased this at the request of my 11-year-old so, and it only seemed fitting for him to help open it. With each item that we unwrapped all eight of my sons "ooh'ed" and "aww'ed". They were clearly impressed and were already asking with the June box would be delivered because they are so excited to see what comes next.
Thank you Hart & Hess. We love your products and cannot wait for future boxes!
I can't say enough goods things about this box. I love how everything in the box goes together yet can be used separately. The quality of the products were top-notch and I already have them in their new home.
This is a must buy box and I can't wait to see what is in next month's box.
I enjoyed the box of bee themed items. Can not wait to use them all!
Just received my first box and loved everything - the products were exactly as shown in the photos. Packing was excellent with most of it being recyclable. I especially love the pitcher, warming basket and the wooden spoons.
Wow! I’m fairly new to the world of subscription boxes so was not sure what to expect. I was pleasantly surprised at how amazing this box is! I will joyfully use everything in this box. High quality products and beautifully curated. Thanks!!!
Far exceeded my expectations
First box and it’s fabulous!!
I got standard but thinking of upgrading to premium...although standard is awesome!!
LOVE EVERYTHING ABOUT THIS BOX!!!!
way over priced for the quality.
I’m sorry you felt that our quality was poor. It’s been an absolute pleasure having you as a customer through six months (two three month subscriptions), and I do wish you’d have let us know your concerns earlier in your subscription so we could work to address them. We’ve had consistently high marks from other customers on our product selection and quality, so your feedback is a welcome challenge. Please consider resubscribing if you feel that our quality has improved, we’ve got some great stuff coming!