My gift recipient has yet to receive the product and after messaging the seller I have hear nothing back. VERY poor customer service!
I have attempted to contact the seller twice with no success. The first box of coffee shipped was horrible. Tasted like watered down tea. Contacted them to let them know that wasn't a good selection.
Six weeks later still hadn't received notification of second box to ship but if course I had already paid for the entire 3 month package, again no answer from the seller. 2nd box shipped 7 weeks after first, how is this a monthly subscription?
Ordered a prepaid subscription as a gift December 2020. It is Feb 2021. There has been no shipment and no response to any questions. I waited 2 weeks before leaving a review to give the seller time to respond.
Website hasn't been updated in a couple of years, no response to my inquiry, my initial account has been disabled, not sure if I got all of my coffee after cancelling subscription. No customer service. Used to be good and now it has gone downhill. How do I get in contact with someone to see if I have received all of my coffee and/or a refund for undelivered goods?
For $48 last month we got ONE 12 ounce bag of coffee. What?!!!!! I’m not sure what justifies this. The first month we got two bags which was ok but I’m not sure what the curators thought in sending this. Totally disappointed. We’ll be canceling this.
I'm sorry you were disappointed with the contents of our July box. As our website states, each month's box contains between 7oz-16oz of coffee. We typically rotate between one and two bags of coffee every other month as we have had feedback that 14-16oz each month is too much coffee for individual coffee drinkers. For the months where we include 7-8oz of coffee we are always sure to include an extra coffee-related treat. You should have also received Organic Sugar Cane Stir Sticks with your coffee in your July box. Please let us know if you did not receive this so we can be sure to send an order out to you. Additionally, our box is only $39.99/month. The additional cost is for...
SHOWS WITH 2 BAGS OF COFFEE.
THEY ONLY SENT ME 1 & I CANCELLED.
Aloha Linda, we're sorry you were not happy with your Hawaii Coffee Box membership. As stated on our subscription page, "1 Box per month includes 8-16oz freshly roasted whole beans for best flavor retention." The contents of the box change each month but we usually try to stagger from 8oz-16oz as it can be too much coffee for some of our members. If you would ever like to give Hawaii Coffee Box another try, please email us and we'd be happy to provide a discount code. Mahalo!
This was a terrible disappointment. I got a three month sub for my parents for christmas and we just got the first box. It was a small ($5) bag of coffee and a small chocolate bar. For $35. So maaaaaaaaaaaaaaaybe two pots of coffee, if stretched (as the small bag was mostly air, not beans.) We've been to Hawaii, so we're familiar with the prices there. Stay away from this one.
the contents always match or exceed the cost to buy them elsewhere. If you visit the featured brand’s website you can order the same products for $35. We featured a Kona Bloom Coffee in January which is one of the pricier specialty coffees. This subscription is a service that provides a way to try new coffees from around Hawaii, not to provide a month supply of coffee for an entire family. The cut off date to order the current month’s featured coffee is the 14th. Our website clearly states that if you order after the 14th you will receive next month’s box which ships toward the end of the month. We do this so that the featured coffee brand knows how much coffee to have...