Q: When is my subscription billed?Asked by Allan G., September 2020
You will be billed once your credit card is successfully charged for your 1st subscription box. Subsequent billing dates will follow your first box.
Q: When is my subscription going to be shipped?Asked by Allan G., September 2020
Our boxes will ship out within 3 business days upon successful billing. Subsequent boxes will be shipped on the same date as your 1st box.
Q: What is the last day that I can subscribe to get this month's box?Asked by Allan G., September 2020
Subscribe by 29th of each month to get your box of the month.
Every stone I received feels like glass, each one looks like a small palm stone no Description or anything. Time to cancel. Definitely not worth it. Seems like I getting ripe off.
We're sorry that the items did not meet your expectation.
We value your feedback and our team will get in touch with you to see how we can make things right.
Thanks again for bringing this to our attention.
We never received anything and for 3 months they kept charging us. It’s a fraud
Thanks for contacting us. We're very sorry that you're having problems with your orders.
Our record shows that there's only 2 billed orders with shipment tracking# sent. Rest assured that our team will be contacting you shortly via email to get your orders solved.
Again, we apologise for any inconvenience.