Monthly Handmade Natural Organic Bath & Body Essentials to keep a relaxed heart & soul at your door

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5

Not good for the money

Sep 11, 2019
Brandy Z.
6 Reviews
1 Helpful Vote
Subscribed for 10 days
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All bath bombs were open at seam fairly big. The pineapple bath bomb had what liked like dry blood on the open seam. The pomegranate face wash leaked all in box.

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Heart N Soul said...Sep 14, 2019

We apologize for any inconvenience and negative experience, especially this being your first box from us. Our goal is to meet our customers’ expectations and needs. It sounds as if the shrink wrap must have burst or ripped, we do a quality check on every box to make sure they are sealed. It sounds like the red on the seam of the pineapple bath bomb was from the face cleanser leaking because it is red. I wear gloves from beginning to end when handling my product especially my bath bombs, so I can assure you that that isn't blood (please provide photos). We will make sure that the bottles are more secure and packaged better to prevent the face cleanser from leaking. We hope you...

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