The first issue I have with this subscription is it's more than half way through and none of them have been delivered on time. The website claims to ship between the 5th and 10 of each month but we are lucky to receive the box by the end of the month. The other issue is almost all of the boxes we've gotten don't look anything like the picture of what we're supposed to get. This subscription was purchased as a gift and the constant letdowns by the seller are making this one of the worst gifts I have ever given.

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Not good for the money

Sep 11, 2019

Brandy Z.

6 Reviews

1 Helpful Vote

Subscribed for 10 days

★★☆☆☆

Overall

★★☆☆☆

Shipping

★★☆☆☆

Quality

★★☆☆☆

Curation

All bath bombs were open at seam fairly big. The pineapple bath bomb had what liked like dry blood on the open seam. The pomegranate face wash leaked all in box.

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Heart & Soul Bath and Body Essentials said...Sep 14, 2019

We apologize for any inconvenience and negative experience, especially this being your first box from us. Our goal is to meet our customers’ expectations and needs. It sounds as if the shrink wrap must have burst or ripped, we do a quality check on every box to make sure they are sealed. It sounds like the red on the seam of the pineapple bath bomb was from the face cleanser leaking because it is red. I wear gloves from beginning to end when handling my product especially my bath bombs, so I can assure you that that isn't blood (please provide photos). We will make sure that the bottles are more secure and packaged better to prevent the face cleanser from leaking. We hope you...