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Broken and unusable items

Sep 23, 2018
Eric S.
1 Review
3 Helpful Votes
Subscribed for 5 months
Overall

Received coffee mug that was unusable, inner sleeve was stuck. No response from hiker crate yet. Not getting value, cancelled 6 month subscription wish I didn't do 6 months.

Verified Purchase

Never received the box......

Feb 09, 2019
Christine S.
1 Review
Subscribed for 1 month
Overall

I gifted this to a friend and first of all, the fact that they only shipped once a month really messed up the timing for my friends birthday gift. So it was already delayed in the first place. Second.. She never received the first box. We checked 3 times that the address was correct and it was but she never got the package. After contacting the Hiker Crate Team, they asked me if I wanted to receive a refund or ship another box at no extra charge. I asked for another box but I haven't heard an update.... It is now two months past my friend's birthday and she has received nothing. I just emailed the customer service back for a full refund, this just isn't worth the hassle.

Verified Purchase
Hiker Crate said...Feb 12, 2019

Hi Christine, this is Ray reaching out to say we are very sorry about the slow update. We did ship out the original shipment, USPS showed it was delivered, but unfortunately, it went missing. We followed up to confirm the details, however, this landed in the busiest time of the month. As a small business, we just made a process improvement for out of cycle shipments so that this does not ever happen again. We apologize and are sorry for any inconvenience caused. We issued a full refund and understand your frustration.

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