Q: We were given a quarterly subscription from our children. The first 3 boxes we great! The 4th hasn't arrived and is long overdue. How do we handle this?Asked by Heather G., May 2021
Q: I ordered this box on 2/4 and still haven't received a shipping confirmation from the vendor. Tried reaching out to them via email and they still haven't responded. Is there another way of contacting?Asked by Lior P., February 2021
Hi Lior P., I am right there with you. I ordered my box in the middle of February and I still have not received my package. Radio-Silence trying to reach out to customer service. Good luck :/
Q: It is 1/30 billed $57 on 1/15, cancelled 1/18. Have not received a refund. If No refund where is my box? No customer service info available on website.Asked by Brandy M., January 2021
Q: I received this as a gift. Do I need to do anything to start getting my box.Asked by Steve K., December 2020
Hey there! Nope, there is nothing you need to do! We see that your box was ordered yesterday and our typical lead time for the very first box to ship out is 10 business days. You will receive a shipping notification once it's on the way to you!
Let us know if there's anything else we can do!
I ordered this for my friends' birthday, and she LOVED it so much, I decided to order one for myself. I ordered it on February 15, 2021. On February 22, I got a email saying that the box was shipped; however, the tracking on the package never came up. I waited about a week and this never changed. On February 28, I emailed the sellers to tell them of this and never heard back! Now, I am out $200 and I still don't have my package! From the other reviews, it seems like the sellers are hit and miss with whether or not this box actually gets to you! Definitely will not be renewing my subscription!
*Edit: I received my box over one month after it was shipped. The products in it were decent, but not exactly what I expected. A few of them I use daily, but others I doubt I will ever use. Maybe the next box will be better!
Ordered this and never received it
Scrap previous review... I was contacted by the seller shortly after writing my review. They explained what had happened and promptly rectified the concerns. I had not expected to hear from anyone so it was a welcome surprise. Despite my review the seller was very professional and helpful! I have not received my first box yet but it’s on its way and I’m very excited!!
Gifted from my wife. Was never a fan of subscription boxes but was happy to see the practicality of what I got.
Favorite item so far has been the cotopaxi fanny pack! Love that I can find use out of everything in this box. Highly recommend!
Finally received email saying with shipping info after over a month
I am BLOWN away by the quality of the items included and how useful everything is! I received the winter 2019 as my first box and it’s as if they looked at my Amazon wishlist- everything in the box was stuff I needed and I can’t wait to use everything on my next trip. As an avid coffee fan, the pour over pack and the carabiner mug hold a special place in my heart but honestly I had my eye out for a headlamp so was stoked for that as well! All the companies and brands were new to me and so glad I was introduced to them. I can’t wait to see what the spring box holds!
Update: Fast forward to Spring 2021 and I'm incredibly disappointed with the contents and value of box, a hat, fanny pack, plastics water bottle, some face masks, hand warmers and some fig bars. No inserts to read other than on buying new shoes?! Requesting full refund and have cancelled, bummer.
Ordered this subscription for Christmas present, received the first box without issue. When the time came to receive the second box, I was charged but then never received a shipping notification. Attempted to contact the Hikwize company three times without response. Cratejoy company was very responsive. Still have not received the package and am very disappointed with the customer service I have received from Hikewize, not worth the trouble, especially if it is a gift you are expecting to arrive within a certain time frame.
Seller failed to respond to inquiry. Package shipped to incorrect address. Wont order from Cratejoy in the future.
Received my first box 5 days after ordering. Happy with what I got and thinking about getting my brother one as a gift for his next birthday. Thanks Hikewize!