Q: I ordered this box on 2/4 and still haven't received a shipping confirmation from the vendor. Tried reaching out to them via email and they still haven't responded. Is there another way of contacting?Asked by Lior P., February 2021
Q: It is 1/30 billed $57 on 1/15, cancelled 1/18. Have not received a refund. If No refund where is my box? No customer service info available on website.Asked by Brandy M., January 2021
Q: I received this as a gift. Do I need to do anything to start getting my box.Asked by Steve K., December 2020
Hey there! Nope, there is nothing you need to do! We see that your box was ordered yesterday and our typical lead time for the very first box to ship out is 10 business days. You will receive a shipping notification once it's on the way to you!
Let us know if there's anything else we can do!
Q: I see the sneak peak and comment about ordering this box by December 14th, but the only picture shows the closed box. What is in this current box? Thanks!Asked by Janice K., December 2020
Hi Janice! We typically reveal pictures of the contents after the box is officially released because many of our subscribers prefer the element of surprise! Here are a few items you can expect to find:
- Fanny Pack
- Fire starter kits (2 different forms)
- Socks (this is a frequent item in our box - can never have too many of those!)
The other goodies I'll keep hidden for now!
Scrap previous review... I was contacted by the seller shortly after writing my review. They explained what had happened and promptly rectified the concerns. I had not expected to hear from anyone so it was a welcome surprise. Despite my review the seller was very professional and helpful! I have not received my first box yet but it’s on its way and I’m very excited!!
High quality products and wonderful customer service!
I was so excited to receive my first box and I was so pleasantly surprised when it arrived! I have been a subscriber for 3 seasons now and I can confidently say that every season is new, creative, and PRACTICAL. I cannot tell you how many times I've seen subscription boxes that came with stuff that seemed cool, but in hindsight, I wouldn't actually need them. Keep up the awesome work!!
This was our first box and we were pleased with the contents. We will be able to use most of the items. There was an issue with shipping. As soon Hikewize learned of the issue they worked quickly to resolve it and kept me informed. I appreciate how well they handled it.
Seller failed to respond to inquiry. Package shipped to incorrect address. Wont order from Cratejoy in the future.
I got this box as a gift last Christmas and I still use the items that I got in my box!
After experiencing it myself, I knew this would be the perfect gift for other friends and family members. I will be giving this subscription as a gift to 4 different people in my life this year!
Had a question about sending gift subscriptions and I received responses very quickly, which is very comforting, especially during the holiday season. Gift orders will be placed soon!!
(Update) I was hesitant about keeping this box because my first experience with it (Spring 2020) was, “Ooooops I’ve signed up for the family car-camp box” just because the products were not as hiker friendly. The Summer 2020 box has completely changed my mind. The products are not only useful, they are things that I can use outside of hiking. In terms of overnight hiking, there’s still only 2 products that are light enough to pack (headband and Vapour bottle). They will get a lot of use. The hammock is great for day hikes or chilling in the park, and I’ll definitely use the wound spray on my partner who is accident prone (both on and off of the trail). THANK YOU for listening and creating an amazing Summer box. Already can’t wait for Fall.
Was really looking forward to this box as I’m a big day & overnight hiker. Had checked out the previous boxes and got really excited about the items that I could use on a hike such as the mess kit or head lamp. The first box came and I received none of the expected items, instead a box of things that I couldn’t use on a hike (heavy multi tool, book about RV’ing, and a light cotton hoodie). I just don’t understand; the stuff seems kind of random and not on theme. The one thing that I will use is the quick dry towel. The rest, I sadly need to give away to an RV’er maybe?...
I received the September 2019 inaugural box. What a great box! They have done a great job in selecting items that are practical for our outdoor adventures. And all of the products were of a high quality that I would select for myself. Looking forward to the next one!
Box is great overall made an excellent gift
I've subscribed to pretty much every hiking box at this point, and Hikewize takes the win as my favorite quarterly box. The boxes are really high quality and I've actually USED pretty much everything they've sent. Plus customer service is awesome! A tiny bit more personalization would be nice (for example, the book they sent was very "camp with your kids" oriented--I don't have kids, so that was a flop. I do have a dog **hint hint for the next box**. Overall though, awesome stuff. My friend is subscribing too because she's jealous of all my loot!
Great box and exceptional customer service!