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Great customer service

May 16, 2020
Brenna B.
5 Reviews
1 Helpful Vote
Subscribed for 24 days
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Curation

Products made cheaply not worth the price didn't like the smells

Verified Purchase
Hiraeth said...May 16, 2020

Hello, Brenna.

We’re very surprised to see this review. We had "FRAGILE” on your box when we had shipped, but occasionally they’re not always treated that way (You can research this). You had emailed that your box contained broken items and had a smell. Your box contained two hand poured soy candles and a sugar cookie body scrub, so we weren’t sure what smell it would be that you didn’t like, but we understand that people can have differences in what they like and do not like. Our products are all hand curated to provide uniqueness within Hiraeth that you can’t find elsewhere. When you emailed us about your disappointment, we provided you with a full refund and let you keep the box- essentially...

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