Really disappointed with the service. Not only were boxes nearly a month late (although given them the benefits of the doubt due to covid), but I received boxes with broken items as well as never even receiving my August box.. no response from any emails etc.

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SCAM beware

Mar 30, 2020

Helen D.

1 Review

1 Helpful Vote

Subscribed for 4 months

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I prepaid for 6 months as a gift for my mother, In 4 months she has received 1 box.
Now full disclosure we are overseas so i understand the time this takes but it is just ridiculous at this point.
Over these months I have sent countless emails to this company and had NO reply whatsoever. I feel embarrassed and dont know how to apologise to my mother that I was scammed. They happily took my money and then vanished.
At best the company just has terrible customer service and shipping policy at worst is a total SCAM.

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Disappointed

Jun 24, 2020

Jessica L.

3 Reviews

Subscribed for 3 months

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I ordered this box for my parents for Christmas. They have received 1 box out of 3 since Dec 2019 and it was fabulous! I have not received any more boxes or responses to multiple emails I've sent. I'm very disappointed in the lack of customer service. I feel horrible for my parents and giving it as a gift because they haven't received any more. They keep contacting me to let me know they still haven't gotten anything and I've been working with Cratejoy's customer service as well ... I'm so desparate just to get the dang boxes I paid for. At this point hopefully I just get my money back, so I can go buy them something else. :-/

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