Q: Is this box still active? I bought a Mystery Box on March 21st and I haven't heard anything since. I emailed asking about a potential time frame a while back and haven't heard anything. Asked by Annie C., April 2020
Q: Does anyone know if past boxes are available to buy. The reviews sound awesome the brands are exactly what I like, the pictures of boxes on here are everything I’d love in a box. I have to say sadly I ordered my first box a few weeks ago and received it last Friday and I hate to give a negative review if the customer service staff is so very friendly and helpful if they are like another seasonal box that got a really big head all the sudden this year well that’s another story I’ll definitely leave a negative review. So instead of leaving a review I’m gonna ask a few questions and maybe that will help me understand how it works better because I did cancel the day I received it :( and I was really wanting to love everything and keep this box as a replacement for another one I’m getting tired of. I don’t even know what months box I received but the items I received were VS perfume mini spray probably for ur purse (I’m allergic to synthetic smells so I can’t use that off the top one item that is unfortunately either a give away or throw away (I hate wasting anything but I don’t know many people who are into VS perfume. 2nd item was Shea facial wipes and or makeup removal wipes and normally I’d be all for them except when I opened them they were dryer than dry crunchy dry. I’ve used this brand before so I know they don’t come that way so an auto trashed item. 3rd some type of brownie thing my husband ate it before I even decided if it was something I could eat but I usually give him the snacks in boxes because I can’t eat a lot of them so having one item a food product doesn’t solve my problem of replacing the box I’m getting sick of mainly because it comes with too much food products I wish these boxes would have an opt out some people really can’t eat these things even though I’d love too so it kinda is like teasing me:( not fun. Then I received a lorac lipgloss/lipstick in an oddly chosen color of pink almost a bubble gum pink (I haven’t been 13 in decades not about to try looking 13 again). And the last product was a box of facial moisturizer with tacky glue stuck on the side of the box almost looked like a thing you would regift in an emergency the price tag sticker on the box isn’t that a little odd considering subscription boxes get the products delivered to them in bulk usually in a deluxe sample size or a box that clearly says not intended for resale. I’ve absolutely never received anything from any of the many many many box subscriptions I have that had price stickers poorly removed (a good tip take an alcohol wipe to it don’t soak it usually the wipes are enough for not soaking the box the gently scrap it off with ur finger nail and rewipe with same alcohol wipe and let dry should only take a minute or less and no one will ever see any trace of price label). Oh and how could I forget about what I swear every box subscription goes to this product when they can’t think of anything else to add first aid beauty face wash in a travel size. That probably makes the 200th one I now have and don’t use. I feel every box subscription falls back on that product probably because Sephora always has it as a sample for points. And I’m not sure if it was this box or one of my favs single swag that had the travel size of dry shampoo from tarte I’d get up to check but my dog is too comfortable right now. To be honest the box itself is the only thing I’ll actually use. I feel like that box was thrown together almost like an after thought when you forgot someone’s birthday yet ur on your way to their birthday party. I don’t know did everyone receive any items from their June box or did I get an oops we ran out quick find any unopened beauty themed items laying around.. and I found it funny that the moisturizer the price was sadly attempted to be removed and the VS perfume has the price on it, maybe that’s a good thing I can take it back to VS and get store credit since I would end up in the hospital if I end up smell anything like that. I know I kinda went into great detail over each item but I just don’t see this being the June or July box I feel like they ran out of the actual box and threw some stuff in a box and I got the leftover junk that they didn’t want anymore. The pictures I see of the beautiful heart on a cord either necklace or bracelet and everything else I’ve seen in pictures I really wanted to love this box, I really wanted it to be everything I read and the newest pictures listed. But for what I think it was $38 I felt like I was taken for a joke with dollar store things that someone made to look like they were something else and made absolutely pure profit. There is not one item I can use besides what my husband ate and I won’t say what he said it tasted like. And my box didn’t stay outside since I was home and met the mailman at the opening of our gate and got my mail immediately and I didn’t let it sit alone I opened immediately. I hate to say I feel extremely ripped off. Did anyone else receive any of these products? And does anyone know if I can buy past boxes or at least items from past boxes? I so wanted to love this box and it makes a certain over priced box of huda that goes for $99 and sends the same type of items every box, at least the quality of those items are environmentally friendly and work good with my skin I’d still never pay that price for a nice surprise! I appreciate any feedback. I apologize if I’ve been repeating myself I can barely open my eyes they’re swollen shut from something that happened last night at a festival so it’s very hard for see I tried to edit repeats but it started to give me a headache so I apologize in advance thank you!! Asked by Amanda H., July 2019
I almost missed this email because it went to my spam folder. Fortunately
I happened to find it. In response to your email, I am terribly sorry that
you disliked the product. I am a one-woman show. I personally pick and pack
every single item. Rather than try to sell you on the products, I will
simply offer you a refund. If you'll send me your last name I will work on
getting that done for you. However, it will take a few days for the money
to show up in your account. I strive to treat each and every subscriber
with the same respect that I wish to be shown, that is why I tend to have
positive reviews. If you have any other questions feel free to ask.
Q: Are you still in business? I subscribed on February 9th, 2020. I sent messages concerning shipment and have not received a response. It is now February 23, 2020Asked by Karen O., February 2020
Neecey was the original proprietor of this box, but it's my understanding that she sold it to someone else last November. I never received my November box and didn't hear from the new owner until I contacted Cratejoy customer service. I chalked my experience up to just bad timing with the exchange of the business, but it was enough for me to end my subscription after a year and be reimbursed for the box I did not receive....
Thank you JoAnne, I asked a question on here hoping it would prompt a response from the owner. I think unfortunately my only option is to contact Cratejoy at this point. Thank you for your reply!
DO NOT BUY. I purchased this as a Mother's Day gift back in April. Nothing has been shipped. Zero response from seller. It appears the original owner sold their business in Nov 2019 and people have been having issues with the new owner i.e. no boxes and no contact (info from Answers page). Cratejoy should remove this box from the website.
The boxes are always great! The customer service is outstanding.
I sent this to my Daughter for Christmas. She is hooked on subscription boxes so finding the right one was a long shot, but this one is so good she wants another 3 months for her Birthday. So if you are not sure which one to get Mamacita is a great box.
WOW the May Mother’s Day Box was so beautifully curated. You can tell the love and care that goes into each box the moment you first set eyes on the packaging and content! I am upgrading my subscription and I will be keeping this box for a long time to come.
I have been subscribed to this box for a year now because of Neecey and the products she chooses for us! Every month the boxes are packed with amazing items, I don't know how she does it! I've never had a problem with a product, but I'm sure if I did, Neecey would take care of the issue. It's not just the box, but the creator behind it that will keep you subscribed! Cheers to another year!
I am so impressed with this box! I received my first box and am so delighted with the products received! This was a carefully curated box and I cannot wait to get the next month!
On top of that, their customer service is top notch! I made a error entering my address and my box was returned to them. I immediately emailed them and received a response within a half hour that they would resend the box to me at no additional charge. The error was my own and yet they were willing to send the package to me out of their pocket - wow! Thanks to everyone at Hey Mamacita for making this such a grest experience! I look forward to my next box!
This was a really fun subscription box. Well thought out and out together nice. Loved all the products! Looking forward to my next box :)
I have been looking for a subscription box for months now. I came across this box & all I can say is "WOW!!" Hey Mamacita blew it out of the water! I loved all of my items & I got a great deal on my first box! I'm so glad I came across this box & I will & can use all the products in it & not have to re-gift anything, all mine! I'm excited for my March box :)
This subscription does not only deliver me time- it delivers huge smiles! Everything in the box was so wonderful and far exceeded any expectations. This subscription will surely become one of the best around with the products received inside the box! The value is amazing and every single item was perfect! I seriously cannot say enough about just how awesome this subscription is! FIVE STARS!!
I love this box! The boxes are always amazing and this box is no exception! Wonderful products, exceptional customer service, and it's always a great experience with this box all the way around. I'm very happy with this company. Keep doing what you do 😍
This box was packed full of glowing goodness. Bath & Body Works unicorn socks & sterling silver earrings were among the items in this box.
This box included all things me-time. Philosophy 3-in-1 wash and Bath & Body Works Water Scrub were among the goodies in this cozy box.
Go big or go home! Our debut box was packed with some of the best beauty brands, including Tatcha, Victoria's Secret and Juicy Couture.