This was supposed to be a surprise Father's Day gift. I selected to have the email sent on Father's Day but they sent it early.
I'm so sorry about that, this must be a bug with Cratejoy because we processed your order normally and usually the email doesn't go out until the date specified. We've escalated this to Cratejoy so it doesn't happen again.
Terrible because I ordered it, it shipped then never arrived.
Hey Jade - I'm so sorry about that, it looks like your sauce was lost by USPS. We'd be happy to send off a replacement at no extra cost.
Ordered a three month subscription over a month ago and still have not received ANYTHING. Tried contacting the seller and receive no reply. What kind of customer service is this?!
Hey Laura - sorry about that! I don't think we've received any emails from you, but I looked into your order and it looks like it's run into some delays due to being an international shipment, but it's due to be delivered in two days.
I haven’t received my order from Sept.
Hey, sorry about that! I checked the tracking and it's showing it was delivered to your mailbox on Sept 8th. If you ever don't get a shipment feel free to email us directly and we're happy to get it sorted out.
I only received one bottle.
Hey, sorry about that! I checked your account and it looks like the second bottle is in the mail right now - if you ever have any concerns you can always contact us directly and we're happy to look into it.
This box did not arrive for Christmas even though I double checked and was told that it would arrive! Still waiting...
i gifted this "hot sauce of the month club" to my husband. I am very careful with things like this, i read everything, i thought anyway! I never remember signing up to get one bottle of hot sauce every quarter for $55 dollars. The worst part was he didn't like the first bottle, each bottle is really expensive and when you don't like it, it makes it not worth it at all.
Hey Kasey - I'm sorry to hear your husband wasn't a fan of the first sauce! We'd be happy to process a refund for the remaining three unshipped boxes on your account. Or you might find he ends up liking the next sauces; everyone has different tastes, and we tend to vary the flavors we feature. Either way, feel free to reach out to us directly at email@example.com and we can take care of it.
Placed my order Dec 8th and still have not received. Shipping label created Jan 2nd but not shipped.
Hey Tasha - I'm so sorry for the delay! We had a batch of shipments lost by
USPS, but it was brought to our attention and we've gotten it sorted out
now. Your tracking number has updated and we'll be sure to throw a bonus
freebie in your next shipment. Thanks - Dylan
Arrived leaking hot sauce all over the bubble wrap It doesn’t seem broken but leaking perhaps from the lid area Not sealed properly? Unsure if I feel that it is safe to eat?!
Sorry about that! Sounds like that was damaged during shipment, but you can discard that one and we'll send a replacement right away - you can always contact us directly if there are any issues like this and we're happy to take care of it.