Q: Are there more pictures of the types of cars you send? I have only seen white.Asked by Shantaria V., February 2020
Q: We placed an order back in November for what I thought was a 3 month subscription for about $28. We received one delivery so far in early December but nothing since. Thanks for clarifying. Asked by Jackie W., January 2020
Q: When can I expect my order to arrive? Asked by Brandy T., January 2020
Your first car will ship the month following your order. Each car is
personalized which requires more production time than a mass produced
product. With the current volume of subscriptions (thanks to my wonderful
and patient subscribers!), it is difficult to guarantee a ship date for
each car, as a limited number of cars can be produced each day. Current
subscribers can click 'ask seller a question' to request info on their next
Anytime. It says it suppose to ship on a certain date but is always late getting shipped
Q: Do you get to choose which hot wheels car to send?Asked by Ashley D., November 2019
Ashley, sorry you cannot pick the car right now. But don't worry, I don't
ship any 'peg warmers' (thats a term to describe an unfavorable model).
However, I'm in the middle of building a system that will let you pick out
the car, name/graphic style, and even the wheel style.
I subscribed a month and a half ago. I have not received anything. I contacted you about it but have not heard anything. When should I get the first shipment?
I have sent 2 emails with no answer. Ordered in February and have not received anything. Would love my cars or a refund please
Updated rating as he finally contacted back and resolved my problem. The cars are really cute. My grandson loves them.
My son loved his car! Customer service with this box is prompt, professional and courteous. We had a couple reasons to contact the seller and communication went absolutely smoothly. We did have to wait quite a while for the car to ship out in the first place, but we knew that up front. And shipping to Canada is very high. It's totally worth it as a one off special gift, though.
First one went missing before i ever received it. Phil was amazing with getting me a new one and sent right out. Takes 2 days to receive. So fast once mailed. Took a little while the first time to be sent out but was very backed up.
Great box. Got it as a gift.
my boys love getting their custom cars great quality
Ordered about 35 days ago as a gift and still haven’t gotten a package yet, I messaged the seller but still haven’t gotten a response. What’s going on?
This customer emailed us 2 minutes before leaving this review. I did contact them back within the hour (on Saturday) to explain their shipping schedule.
I have not received shipments two or three and my first shipment was a lacklustre vehicle, in no way a race or sports vehicle for a 6 year old as shown in the photos. No word from the company as to why my other two orders were not met. My account just auto renewed. I would like my remaining two order, to be reimbursed for the auto renew and to cancel my account. I am waiting for a response back regarding this matter.
I ordered a 6 month subscription back in December 2019 and I have only received 2 cars so far. Every month I have to email the seller to ask where my shipment is because I do not receive them automatically. I received an automated email on 4/3/20 stating that my March car would ship on the weekend of 4/4/20-4/5/20, but I never received it. I have sent the seller 2 emails over the past week asking for the status of the shipment, but my emails go unanswered. I guess I have no other option but to contact my credit card company to dispute the charge. DO NOT ORDER FROM THIS SELLER. Seems as if this is a common issue according to some of the other reviews.
I was initially very excited to gift this subscription to my son in law for Christmas and had spoken with Phil extensively through email ahead of time. At that point he was very responsive and I was impressed with his customer service. Then things went south. Both the December and January cars had the wrong name on them, so he sent an extra car in the February box ... and that was the last shipment that was sent. One of my daughter's friends thought it was such a cool idea she bought a 3-month subscription for her husband and was glad when it was over because she also got the run-around. At least I know I am not the only one having these issues.
I understand these are custom cars and he can "only do so many in a day"... but then he needs to limit the number of subscriptions he takes or hire some help. I feel like a jerk when I consistently have to reach out month after month to ask where the car is. I told Phil he makes me feel like I am begging to get what I've paid for. As of this morning I have asked for a refund for the remaining 9 cars he owes me. It's a shame since my son in law was so excited.