Q: Do you do special occasions, I have an anniversary coming up would like to get a car done for my husband?Asked by Lorey B., August 2020
Q: I a hotwheels collector looking to grow my collection would love to subscribe and possibly back pay for the year thank you my name is Rebecca henley and I am a huge fan of hotwheels your amazing 😊 Asked by Rebecca H., July 2020
Q: DO NOT BUY FROM THIS SELLER! Doesn't send boxes on time, doesn't communicate why shipments are late or when you can expect them. Bought my subscription in March and rcvd ONE so far! BAD BAD! Asked by Bob M., June 2020
Q: We placed an order back in November for what I thought was a 3 month subscription for about $28. We received one delivery so far in early December but nothing since. Thanks for clarifying. Asked by Jackie W., January 2020
I have sent 2 emails with no answer. Ordered in February and have not received anything. Would love my cars or a refund please
Updated rating as he finally contacted back and resolved my problem. The cars are really cute. My grandson loves them.
My son loved his car! Customer service with this box is prompt, professional and courteous. We had a couple reasons to contact the seller and communication went absolutely smoothly. We did have to wait quite a while for the car to ship out in the first place, but we knew that up front. And shipping to Canada is very high. It's totally worth it as a one off special gift, though.
First one went missing before i ever received it. Phil was amazing with getting me a new one and sent right out. Takes 2 days to receive. So fast once mailed. Took a little while the first time to be sent out but was very backed up.
Great box. Got it as a gift.
We ordered a 6 month subscription back in March. We had some shipping delays, but when I reached out I received a response giving explanation for delay and estimated shipping time. It’s frustrating when you know a month has passed and still no car For the current month, but my nephew loves the 2 cars that he has received and can’t wait to receive more.
Ordered about 35 days ago as a gift and still haven’t gotten a package yet, I messaged the seller but still haven’t gotten a response. What’s going on?
This customer emailed us 2 minutes before leaving this review. I did contact them back within the hour (on Saturday) to explain their shipping schedule.
I ordered a twelve month Hot Wheels Custom Cars subscription back in December 2019 for my Great Grandson and here it is June and he has only received four cars so far (Dec, Jan, Feb and Mar). Every month I have had to email to ask where my late shipment was because of non-receipt. This appears to be a common problem because of several poor reviews on website stating a similar issue. I am very disappointed in this company’s service and ended up requesting a reimbursement for the remaining subscription.
I have not received shipments two or three and my first shipment was a lacklustre vehicle, in no way a race or sports vehicle for a 6 year old as shown in the photos. No word from the company as to why my other two orders were not met. My account just auto renewed. I would like my remaining two order, to be reimbursed for the auto renew and to cancel my account. I am waiting for a response back regarding this matter.
I ordered a 6 month subscription back in December 2019 and I have only received 2 cars so far. Every month I have to email the seller to ask where my shipment is because I do not receive them automatically. I received an automated email on 4/3/20 stating that my March car would ship on the weekend of 4/4/20-4/5/20, but I never received it. I have sent the seller 2 emails over the past week asking for the status of the shipment, but my emails go unanswered. I guess I have no other option but to contact my credit card company to dispute the charge. DO NOT ORDER FROM THIS SELLER. Seems as if this is a common issue according to some of the other reviews.
I was initially very excited to gift this subscription to my son in law for Christmas and had spoken with Phil extensively through email ahead of time. At that point he was very responsive and I was impressed with his customer service. Then things went south. Both the December and January cars had the wrong name on them, so he sent an extra car in the February box ... and that was the last shipment that was sent. One of my daughter's friends thought it was such a cool idea she bought a 3-month subscription for her husband and was glad when it was over because she also got the run-around. At least I know I am not the only one having these issues.
I understand these are custom cars and he can "only do so many in a day"... but then he needs to limit the number of subscriptions he takes or hire some help. I feel like a jerk when I consistently have to reach out month after month to ask where the car is. I told Phil he makes me feel like I am begging to get what I've paid for. As of this morning I have asked for a refund for the remaining 9 cars he owes me. It's a shame since my son in law was so excited.