I was immediately charged on the 5th of april, "my shipment has been being prepared to ship" for ages now. I have waited five days for a customer service response (within 48 hours, they say). My renewal is due on the 11th of may, and i am wondering if i need to cancel instead, and contest my payment. Succulents box has been a far better experience. UNHAPPY.
Plants were dead. Tried contacting them no response.
Contacted the shop several times due to an error I made in ordering the subscription. Seller corrected my error, but i was still charged for an order i did not receive. I have not received any communication since contacting them about it.
Shipping costs to Canada did not load until AFTER I PAID ... ensuing a 190 USD bill. Having a very difficult time cancelling this order.
If you subscribe to this service you will get the same three tiny air plants every month. From a business standpoint their platform is brilliant; however, you probably should steer clear of this subscription. You could go to a florist and pick the scraps up off the floor for free (they might even pay you!). You could walk outside your house and clip a tree, bush, or shrub for free. In most cases those options will net you a better result. If you live on Mars, the moon, or in the Sahara Desert then this subscription is a deal!
I’m very sorry you were not happy with your subscription box! We would be more than happy to make this right. Could you please email us at email@example.com <mailto:firstname.lastname@example.org> and tell us what was wrong. We look forward to hearing from you.
I’ve had this box for about a year now. Only about 60% of the plants I received were still alive after 1 to 2 weeks. House Plant Shop only replaced one and refunded one. The rest of them were my problem because I sent the photos 3 to 4 weeks after they mailed them to me. My house is full of plants and I take very good care of them.. unfortunately I realized I was wasting money with this subscription. Home Depot is about half the price and every plant I’ve ever bought from them is still alive.
If it were possible, I would give this whole subscription service less than a single star. I am so incredibly disappointed with their products & service as a whole. It takes a ridiculous length of time for the plant to arrive and when it does, it is barely alive, dried up, not flourishing, and hardly nourished. I ordered this service as a gift for my Mother and have been so disappointed and upset with the entire experience. Don't waste your money on this like I did!
I’m very sorry you were not satirized with our subscription box. I’ve gone ahead to refund you for your February subscription box. You should see it shortly. I’m very sorry for the inconvenience this has caused.
The first box I got was a succulent that was healthy, I was very pleased. This month I got a box full of Air plants? Not the sub I signed up for! Sent a message through crate joy to company and no response. Disappointed and I'm for sure cancelling so buyers beware cause you might not get what you sign up for.
Hi, sorry we didn’t get back to you quickly. Our customer service hours are Monday-Friday (9am-6pm). We saw your email and have arranged the air plant box out to you as soon as possible. Please keep the succulent and your air plants will arrive in roughly 3 days. It seems like the packing slip was mixed up so we truly apologize for the inconvenience.
The House Plant Shop Team
This box was delivered in the middle of a snow storm...and was not packed to survive in such a climate. The majority of it died, but I’m hoping I can nurse it back.
My plant is dead I'm so mad. Either give me a living plant or my money back
I hope the next ones better. I got an aloe plant and they packed it in such a small box the ends were all broken and brown :( I dont wanna pay 10 dollars for a plant I have to save!
Hi! I'm very sorry to hear your plant did not arrive in proper condition. We would be more than happy to make this right. Could you please contact us with a photo of what you received? We look forward to hearing from you!
Well I thought since it was the end of October I was getting the next November plant.
Nope they just gave me a damaged October plant, probably one of the last ones left. Very unhappy. I also didn’t get the option of pet safe or air plant.
I placed an order on the 7th or 8th of March. Was told my package would ship on the 14th. It's now the 21st and I have no plants, no tracking number, and no idea when or if I will get any plant at all. They have my money though. If they're behind on shipping, don't have enough plants to ship out, or whatever else their reason is, I wouldn't even mind waiting if the company took the time to contact its customers and let us know that there is a delay. At this point I just feel like I got scammed. Since I have no product to review, this review is based solely on the company and the customer service. And, yes, I have contacted the company before posting this, they haven't gotten back to me yet.
I’m very sorry you did not receive our message to our subscribers! We had sent out an email saying we would be shipping late this month. If you could please email us at email@example.com <mailto:firstname.lastname@example.org>, we would be more than happy to help resolve this issue. We look forward to hearing form you!