Love the boxes
I learned about this box from a YouTube Unboxing video and was so excited! As a natural Redhead you have difficulty finding products suited for Red Hair and Pale Skin. I like how the co-owners test the products at least 10 days or more before introducing them in their boxes. I have been subscribed for months and I love this Subscription! The only complaint I have is the waste of packaging with the box and paper squiggles inside. I would think the boxes would be cheaper if they got smaller boxes and less paper.
I've been happy with all the items in my H2BAR boxes. I have found many new products that I might not have even tried before. The colors are always the right shade! The Bed Head shampoo/conditioner are my new favorites. Why only four stars? My Bed Head shampoo lid/pump was broken and some of the shampoo spilled inside the box. I was able to wipe everything off so no harm there, but I have to remove the lid/pump and pour it out when I use it instead of pump it. It works, but is a little awkward.
I wasn't thrilled with the first box I received (full size items mostly nail products, not my favorite) and customer care kindly offered to send me different products. I received a great variety of full size and sample products tailored to my redhead sensitive skin needs. Good products & great customer care!
Loved everything in my first shipment! Unfortunately the nail polish leaked and damaged the makeup bag. Sent an email about it and within 15 minutes had a reply that the items will be replaced and shipped out tomorrow. Looking forward to future shipments!
I ordered a 3 month subscription, and the confirmation email stated I would get a March box. I was concerned when it didn't arrive, and I contacted customer service. They immediately responded and apologized for their error. They also sent me a complementary March box. They were responsive and very nice. I really appreciate a company with good customer service.