Unfortunately the initial mug in my box came shattered. I really didn't want to address it in the review BUT there is no where on the website to "contact" you other than the review section. As soon as I picked up the box I could hear the glass pieces in the box rattling about. With the mug the box was fair. Without the mug, the box is overpriced. I don't expect every month to be fabulous but the contents arriving in one piece would be nice.
Oh no! We are very sorry to hear that your mug arrived broken. We do all that we can to ensure that breakable items arrive safely but unfortunately they don't always make it in one piece. We've sent you an email to hopefully come to a resolution.