Chocolates are great, horrible execution of delivery. Customer service is convoluted with unnecessary steps. It’s a chocolate-of-the-month club, not random sweets. I received the first two shipments swiftly, then went over two months without a shipment. Definitely not something that can be blamed on the USPS, either. 👎👎
We ordered a three-box subscription in December 2020 and have only received one box up until this point (April 2021). The chocolates were incredible, but it is frustrating that we only received one box of them...
Good, but nothing special box of chocolates. At least 4 cremes in each box, which is not our favorite. We should have researched better.
Shipping is sporadic at best. Received Dec box mid-month. Jan box did not ship until I contacted vendor at end of month. As of 2/25, still have not gotten notification that Feb box is shipping. The fact that we aren't impatiently waiting for it says it all.
If I could do it again, I would save my money and buy Russel Stovers each month. Sorry to say.
I received one box from my subscription and nothing since. No reply from an e-mail sent over 6 weeks ago. What's the deal? Chocolate was good though....
TLDR: I'd rather go to the store and get a box of chocolate every month. It would be more reliable, I'd get what I want every time, and it would probably be cheaper.
The box regularly arrives late, or not at all. When the seller apologized for the missed shipment, they said they would send an extra box... and never did. We're moving in two weeks, and we'll see if they can manage to take the address update.
While there is a large variety of options inside a single box, almost all of them repeat within a month or two. It feels a lot like there is a chocolate store somewhere that just ships out the leftovers at the end of every month. I also get a ton of advertising emails; maybe once a week? It's too much.
It would also be nice to get an inset telling me what chocolates are what. Between my husband and I, we like almost everything... but each of us has specific tastes and we'll often end up switching chocolates.
I purchased the three month subscription and I had to contact Jackie's Chocolate customer service each month before the shipments were sent out. The chocolates, however, were delicious but the hassle of of having to contact them each month made me cancel the subscription and choose another company.
All of the chocolates tasted the exact same. And there was not a paper that said what they actually were.
Epic fail... be aware that they will ship chocolates out on a summer holiday week, only to have them sit in a post office and will be COMPLETELY melted when you get them. Too expensive for a mistake that could have been avoided.
Thank you for your order. I am sorry to hear that your chocolate arrived in less than perfect condition.
We work very hard to prepare shipments for transit during the warmer months. We pick the shortest transit times, use thermal insulation and deep freeze cold packs to protect your chocolate. Unfortunately, sometimes even our best efforts can't compete with Mother Nature or an absent minded delivery person.
If a product arrives damaged due to weather or other issues occurred during shipping, email us a photo of the damaged product within 72 hours of delivery and we will send a replacement or issue a store credit. :)
You let the gift receipient know the gift was coming.
Thank you for your order. The gift recipient is only notified if you provide their contact information.
I ordered this for our podcast for about a year and some months were great, however, most months it was melted or over a week late.
Started off good. The first 2 months shipped on-time. After that I had to constantly email them to get a new box shipped. They definitely need a better fulfillment method. If you rely on your customer emailing you in order to ship the product they’ve paid you for... that’s not a great business model.
Chocolate is OK. Nothing you can’t but from the store though.
No, there was no problem with my shipping address.
No, there was no problem with my payment method.
Yes, I entered in all information I needed to.
Your business practices are just not good.
Thank you for your order. You can view your shipment tracking numbers at any time by logging into your Cratejoy Account. If you need help, our team is available 24/7 (866) 316-2717
I ordered a 12-month subscription for my mom for Christmas. She received December and January's boxes and loved them. But she has not received February's box yet and it's already halfway through March. I emailed customer service but haven't heard back yet. I'm really hoping her third and fourth boxes come soon. But I'm really disappointed with the delay.
Thank you for your order. You can log into www.Cratejoy.com (http://www.cratejoy.com/) at any time to view your tracking numbers. If you require immediate assistance, our team is available 24/7 by phone: (866) 316-2717
Although the chocolates they sent were delicious, I’m terribly disappointed in the delivery. I’ve been billed monthly, but I haven’t received this package monthly. The inconsist deliveries is troublesome.
You have to contact them directly in order to get your order delivered. Based on this, I have no choice but to leave this poor rating review.
It all tasted the same I wasn't real impressed.
I requested a refund after receiving my first box due to issues I've been having for week's trying to get answers on a different order that I had that they claim was recent back to them and as soon as I finally got an answer on the phone I immediately received a refund and I requested a cancellation of my 3-month subscription and got that refund also I just decided it was best to cut ties with the company with all the back-and-forth emails and nobody knowing exactly what was going on with my order.
Thank you for your order. Please provide a valid shipping address. Your order was returned to us because the shipping address provided was invalid.
I guess compared to other chocolate companies Like sees candies or Bernard calibout, Jackie’s was a big let down
If I spend $40 on chocolate I expect to have a variety not a lb of only 5 different kinds. Do not recommend.
Thank you for your order. Feedback from our customers asks us to have multiple pieces of the same chocolate in our "Enough to Share" box since the intention is to share the chocolates with an office or family. Please feel free to reach out to us at firstname.lastname@example.org if you ever have an issue with your order. :)
I signed up for a 3-month subscription but only received the first month's box. I never received Box 2 or Box 3. I'm leaving two stars because the first box was delicious but not worth the $40 I put down hoping to get three boxes.
Please email us at email@example.com if there is ever a problem with your order. We can help track down missing or stolen packages. Thank you for your order!
I subscribed to a three-month plan. The first box arrived without issue, but I had to contact the company to receive the other two boxes. The chocolate was good.
Thank you for your order. We ship our chocolates on Mondays and Tuesdays so that they spend the shortest amount of time in transit and arrive fresh. Our shipping policy is available on our Cratejoy listing and our website https://jackieschocolate.com/pages/terms. Most subscriptions on Cratejoy only ship once per month. We are one of the few that ship every week.
The chocolate was a huge let down as it was worse than a cheap chocolate box at a grocery store. The first one I bit into was harder than a brick as it was a large cube of what I believe to be burnt toffee. I also ordered a box of truffles and those were just average again a cheap box at a grocery store would be better. I could not tell what the flavor was supposed to be with the truffles and they were not the same quality of "gourmet" chocolates I have had from other companies. I ate a couple of them and just went to the grocery store and got something that was more appetizing.