Jackie's Chocolate reviewsReviews

Poor shipping

Feb 08, 2019

I purchased the three month subscription and I had to contact Jackie's Chocolate customer service each month before the shipments were sent out. The chocolates, however, were delicious but the hassle of of having to contact them each month made me cancel the subscription and choose another company.

A little disappointed

Nov 06, 2018

All of the chocolates tasted the exact same. And there was not a paper that said what they actually were.

Epic failure

Jul 08, 2019

Epic fail... be aware that they will ship chocolates out on a summer holiday week, only to have them sit in a post office and will be COMPLETELY melted when you get them. Too expensive for a mistake that could have been avoided.

fun idea but lacked consistency

Aug 25, 2019

I ordered this for our podcast for about a year and some months were great, however, most months it was melted or over a week late.

Low Quality Service, Mediocre Chocolate

Jul 25, 2019

TLDR: I'd rather go to the store and get a box of chocolate every month. It would be more reliable, I'd get what I want every time, and it would probably be cheaper.

The box regularly arrives late, or not at all. When the seller apologized for the missed shipment, they said they would send an extra box... and never did. We're moving in two weeks, and we'll see if they can manage to take the address update.

While there is a large variety of options inside a single box, almost all of them repeat within a month or two. It feels a lot like there is a chocolate store somewhere that just ships out the leftovers at the end of every month. I also get a ton of advertising emails; maybe once a week? It's too much.

It would also be nice to get an inset telling me what chocolates are what. Between my husband and I, we like almost everything... but each of us has specific tastes and we'll often end up switching chocolates.

Don’t bother...

May 11, 2019

Started off good. The first 2 months shipped on-time. After that I had to constantly email them to get a new box shipped. They definitely need a better fulfillment method. If you rely on your customer emailing you in order to ship the product they’ve paid you for... that’s not a great business model.

Chocolate is OK. Nothing you can’t but from the store though.

No, there was no problem with my shipping address.

No, there was no problem with my payment method.

Yes, I entered in all information I needed to.

Your business practices are just not good.

Only received 2 boxes so far

Mar 15, 2019

I ordered a 12-month subscription for my mom for Christmas. She received December and January's boxes and loved them. But she has not received February's box yet and it's already halfway through March. I emailed customer service but haven't heard back yet. I'm really hoping her third and fourth boxes come soon. But I'm really disappointed with the delay.

Poor delivery

Mar 10, 2019

Although the chocolates they sent were delicious, I’m terribly disappointed in the delivery. I’ve been billed monthly, but I haven’t received this package monthly. The inconsist deliveries is troublesome.
You have to contact them directly in order to get your order delivered. Based on this, I have no choice but to leave this poor rating review.

Not impressed, cancelled subscription

Nov 09, 2018

It all tasted the same I wasn't real impressed.
I requested a refund after receiving my first box due to issues I've been having for week's trying to get answers on a different order that I had that they claim was recent back to them and as soon as I finally got an answer on the phone I immediately received a refund and I requested a cancellation of my 3-month subscription and got that refund also I just decided it was best to cut ties with the company with all the back-and-forth emails and nobody knowing exactly what was going on with my order.

Received 1 out of 3 Boxes

Jun 15, 2018

I signed up for a 3-month subscription but only received the first month's box. I never received Box 2 or Box 3. I'm leaving two stars because the first box was delicious but not worth the $40 I put down hoping to get three boxes.

Not worth it

Jun 15, 2018

If I spend $40 on chocolate I expect to have a variety not a lb of only 5 different kinds. Do not recommend.

Disappointing

Jun 15, 2018

I guess compared to other chocolate companies Like sees candies or Bernard calibout, Jackie’s was a big let down

Problems fulfilling order

Jun 15, 2018

I subscribed to a three-month plan. The first box arrived without issue, but I had to contact the company to receive the other two boxes. The chocolate was good.

Not Worth It

Jun 15, 2018

The chocolate was a huge let down as it was worse than a cheap chocolate box at a grocery store. The first one I bit into was harder than a brick as it was a large cube of what I believe to be burnt toffee. I also ordered a box of truffles and those were just average again a cheap box at a grocery store would be better. I could not tell what the flavor was supposed to be with the truffles and they were not the same quality of "gourmet" chocolates I have had from other companies. I ate a couple of them and just went to the grocery store and got something that was more appetizing.