Your mystery plant box will contain a houseplant, succulent, or airplant with coordinating pot or planter, plus a planty accessory such as plant-related cards, enamel pins, stickers, fertilizer, tools etc. Houseplants and succulents will arrive planted and carefully packaged to avoid soil coming loose during shipment. Plant ID care card included.
Q: Are these indoor or outdoor plants?Asked by Mark A., September 2020
Q: Does the plant come with a pot, or do I need to replant it? Asked by Mark A., September 2020
Q: What do we do if the plant arrives dead? Asked by Mark A., September 2020
Q: When is my subscription billed?Asked by Mark A., September 2020
Received a box of dirt, broken ceramics, and parts of plant. I contacted customer service and they told me to just cancel if I was unhappy with the product. Very sad.
Thank you for reporting the damage! We take care to wrap and protect every plant and planter, but once in the hands of the shipper, it is out of our control. This is only the 2nd report of damaged contents since beginning subscription service. By providing proof of the damage as required by the shipper, it helps us to report the damage. However, the client refused to submit proof and refused 2 options for a replacement as well.