Q: How long after purchase will it arrive? Asked by Abbie L., July 2019
They ship on a "rolling schedule" which according to their blog means if you pay by the 14th, it ships on the 20th. Pay between the 15th and 23rd, ships on the 30th. Pay after the 23rd but before the end of the month, ships on the 3rd of the following month. They do email you when it ships, but they don't provide tracking numbers. I get the email that my crate shipped on the 3rd, the first month it...
Q: It says you can cancel anytime, but customer service is saying I have to keep the subscription for the entire year. You don't get a refund. That is crap. I have asked multiple times for them to cancel it. I choose the wrong box. I wanted the candy one and got the girl themed instead. So I don't want $195 worth of girl boxes sent to me. I am not sure why they can't cancel it. Asked by Heather K., September 2019
Q: do any of your products ship to ireland? Asked by Natalia K., August 2019
Q: Does this box have a Halloween theme each year?Asked by Kayla O., August 2019
I have been a subscriber for the last two years and both years had a Halloween themed box for sale in September and delivered late Sep/Early Oct.