Q: I paid for a box I July 21, took 2 payments but I get have to see something shipped. It says orders ship 6 days after purchase. But like I said I see that the money $27.00 dollars out my bank account.Asked by Alicia T., July 2021
Hello! We responded to you initial email inquiry yesterday, July 22. If for some reason the response did not come through, please contact us directly at info @ jessiesnuttycups dot com. I have looked into this and gotten to the bottom of the issue. Unfortunately we do not have a direct email to contact you with. Thank you!
Still no response on my order & money has been taking out of my account again, so what's going on? I hope this isn't a scam. Can I please get a response
Q: How do you ship these in the summer? Do you use any cold packs or anything, since you don't refund for melted orders?Asked by Cheryl W., May 2021
We always ship in insulated bubble pouches and in the summer we add ice packs. We check the weather of all destinations on the estimated day of arrival and add either 1 or 2 ice packs accordingly. For orders headed to locations where the temperatures are 90+, we reach out to the buyer to see if they would like to risk shipping or hold until temps are back down a bit.
Q: Can you pause a subscription for when you're out of town? Asked by Heidi H., April 2021
Sure! Just email us at orders @ jessiesnuttycups dot com to let us know the details and we’ll take care of the rest ☺️
Q: How the heck do I cancel the subscription? I’ve been on both Cratejoy and the vendors sites and can’t see a way to end the subscription. I had signed up for 1 delivery. VERY FRUSTRATING Asked by Mary V., March 2021
I am very sorry about this. At checkout there is a place where you specify whether or not you wish for the subscription to renew. It's possible that that was accidentally checked to renew. I just checked your account and it does appear it has already been canceled. I'm sorry for any confusion!
I bought a 6 month subscription for my elderly parents for Christmas. They loved it. I would highly recommend these for anyone. I'm jealous they wouldn't share any with me. If you want to support a local awesome business while getting an awesome product delivered on time every time, she's the one to order from. Thanks for the wonderful treats for my parents.
Thank you so much for your kind words! I'm so glad your parents enjoyed their subscription :)
World’s best PB cups!
Thank you thank you thank you!!!!
These are delicious! The quality is fantastic. They are unbelievably tasty, go for the bigger box. 8 isn’t enough!
Thank you so much! I'm so glad to hear you enjoyed them :)
Fed Ex delays were the only thing that out a damper
On this purchase. The vendor was right on it and let me
Know what the hold up was. The recipient was OVER THE MOON with the cups once they did get to her.
Wow! These are amazing; I was secretly hoping not to like them because they are pricey but after opening up the box, the presentation was lovely and I had the pretzel one first (wanted sweet & salty) and it has to be one of the best treats I’ve ever had. It’s been an hour, and I’ve gone back for two more. I have to give myself a little credit (only eating half so I can share the other half with b.f.) but these are so delicious. I’m going to have to keep my subscription a little longer :)
This was given as a gift and was enjoyed by my friend. I was a bit disappointed to find that each month featured the same selection with only one being different. That said, my friend said the chocolate and the peanut butter were outstanding in flavor.
tasty but they shipped the same flavor every time. that ruined the excitement of subscription.
Thank you so much for your feedback. I'm so sorry to hear you were unsatisfied with your subscription. As our description states, each box will contain a couple of the Cup of the Month and the remainder of the box would be made up of 6 of the remaining flavors we make throughout the year, rotating out a different flavor each month (so one month no PBJ, the next month no Milky Almond, etc). If you would have rather had the Cup of the Month and only 2 or 3 of the other flavors in each box, please let us know. We take your feedback seriously and would love to improve our subscribers' experience. Thank you!
Not as good as I hoped. The nut butters are super oily so then as soon as you take a bite the filling comes out
I'm so sorry to hear you did not enjoy your cups. We grind and make our peanut butter filling fresh in house and do not add any oil. However, as all orders are filled with freshly made cups, the filling, upon arrival, is definitely on the gooey side (we do not do anything to dehydrate the filling). If you prefer your cups with a firmer PB center, I would recommend keeping them in the fridge and enjoying them chilled or simply letting them age a bit to allow the centers to naturally firm up a bit.
Basic as can be, not worth the price tag
I’m so sorry our Nutty subscription was not to your liking. We take our customer’s feedback seriously and of course want all of our Nutty customers to be happy. We will be reaching out to you via email so that we might continue this discussion and see how we can make it right.
The box is adorable and I love how they are packed with ice packs to help keep the sweets not melt! I was hoping for more variety and a bit more sweetness. If you want a not so sweet option then this is great for you!
Flavor of the Month: The Nutty S'More Cup Also included Original, Nutty Oreo, Dark Sea Salt, Pretzel, Choco-Hazelnutty and PBJ
The CocoNutty Cup! Shredded Coconut enveloped in peanut butter sandwiched between smooth dark chocolate. Every bite is a little taste of paradise. It's a treat you will go absolutely Nutty for and will be mixed in with a variety of 6 of our signature flavors.
Flavor of the Month: The Nutty Popcorn Cup Also included Original, Nutty Oreo, Dark Sea Salt, Pretzel, Choco-Hazelnutty and PBJ
This month we're diving head first into fall! Along with some of our stock flavors, our Nutty Box of the Month will include Jessie's Nutty Apple Spice Cups. With delectable apple butter and Jessie's creamy peanut butter in the center, this dark chocolate cup provides all the autumnal goodness you could ask for. Plus it's topped with a sprinkle of granola, so you get just the right amount of crunch.
Whats better for November than Pumpkin Spice?!?! This month your Nutty Assortment will include our Nutty Pumpkin Spice Cups. A dollop of Pumpkin filling, accented by our very own Almond Butter and surrounded with Dark Chocolate. This little morsel encompasses all the tastes of fall and is basically like Pumpkin Pie but in Nutty Cup form! It's a treat you will go absolutely Nutty for and will be mixed in with a variety of 6 of our other stock flavors.
We're getting festive with our Nutty Peppermint Cups which will be included in this month's box subscription box. Our Nutty Peppermint Cups are made up of Jessie's creamy rich peanut butter, encased in smooth dark chocolate topped off with crumbled peppermint. These will be mixed in with a variety of 6 of our other stock flavors... this box truly is the perfect holiday treat!
Start the New Year with a delicious treat just for you. This month's box will include our January flavor of the month, the Nutty Cookie Cup! Deliciously smooth Belgian Milk Chocolate surrounds scrumdillyumptious Speculoos cookie butter and Jessie's delectable peanut butter and is topped with Speculoos Cookie Crumble. These will be mixed in with a variety of 6 of our other stock flavors... This Nutty delight makes for a perfect pick me up any time of the day or night.
It's that time of year where you tell your Nutty love just how special they are! This months box will include our special Nutty Honey Cup. It’s hard to argue with the combination of PB and Honey, so we're embracing it! This cup is filled with our special PB and a dollop of pure honey, surrounded by dark chocolate and topped with handmade honeycomb. It's a treat your Honey will go absolutely Nutty for and will be mixed in with a variety of 6 of our other stock flavors.
This months box will include our special Nutty Elvis Cup. This cup is filled with a delectable banana peanut butter and surrounded by dark chocolate and topped with a delightful banana chip. It's a treat you will go absolutely Nutty for and will be mixed in with a variety of 6 of our other stock flavors.
This months box will include our delectable Nutty Brownie Caramel Cup. Inside the Milk Chocolate shell you'll find Jessie's delectable peanut butter mixed with Little Red Kitchen’s amazing brownies and a gooey caramel center. Finish that off with a bit more brownie crumble on top and you have one of the most delicious peanut butter cup variations possible. It's a treat you will go absolutely Nutty for and will be mixed in with a variety of 6 of our signature flavors.
This months box will leave you wanting more... cause it includes our Nutty S'more Cup! Artisanal Vanilla Bean Marshmallow and Jessie's delectable peanut butter are surrounded by Belgian Milk and sandwiched between graham cracker crumble. The perfect rendition of everyone's favorite camp fire dessert! It's a treat you will go absolutely Nutty for and will be mixed in with a variety of 6 of our other stock flavors.
This months box will include our incredibly delicious Nutty Coffee Cup, We've taken our amazing peanut butter filling and added real, freshly ground coffee beans for a touch of flavor and a bit of crunch. Surround that with Belgian milk chocolate and you've got yourself the perfect, 2-bite, pick me up! It's a treat you will go absolutely Nutty for and will be mixed in with a variety of 6 of our other stock flavors.